Service Management Automation X (SMAX), a service desk software solution developed by Micro Focus, has earned top spot as “the global leader” in enterprise service management. Micro Focus says the solution “enables efficient service delivery and intelligent automation, and prioritises the customers and employees first.”
Enterprise software vendor Micro Focus's Service Management Automation X (SMAX) as a service now allows data to be hosted by Amazon Web Services in Sydney..
Earlier this year, University of Southern Queensland ICT services director of client services Naomi Lutvey saw the writing on the wall: the COVID-19 pandemic could lead to the campus being closed.
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