Missed NBN appointments are costing Australians over $15 million per year in lost time, according to a report from the Australian Communications Consumer Action Network (ACCAN), which says that “this is simply not good enough,” and “unfair for every day Australians”.

Published in Telecoms & NBN

The Australian Competition and Consumer Commission has proposed new terms aimed at improving NBN Co’s wholesale service levels, including a reworked rebate structure increasing the size of rebates for missed appointments, late connections and unresolved faults.

Published in Telecoms & NBN

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