Displaying items by tag: machine learning (ML)

Australian IT professionals potentially have greater concerns about the security of company financials and intellectual property than the global average, according to a new global study which found that Australian respondents appear nearly 4.5 times more concerned about these areas of security than their home security, compared to the 3 times global response.

GUEST OPINION by Brendan Maree, VP Asia Pacific 8x8: Artificial intelligence (AI) and machine learning (ML) have generated a lot of excitement and hype during the past few years. In 2020, this hype will become reality within growing numbers of contact centres.

GUEST OPINION by Brendan Maree, VP Asia Pacific 8x8: Artificial intelligence (AI) and machine learning (ML) have generated a lot of excitement and hype during the past few years. In 2020, this hype will become reality within growing numbers of contact centres.