Displaying items by tag: iiNet

iiNet announced it will again be the principal partner of the Sydney Sixers Big Bash League (BBL) team for the 2021/22 season, while also signing on to be an official partner of the Sydney Sixers for the upcoming Women’s Big Bash League (WBBL).

What is it that makes felix, the new mobile service from TPG Telecom, such an outstanding offering?

The Australian Competition and Consumer Commission says fixed-line NBN broadband services have held up well in May and June despite the increased demand.

Western Australian owned telco Pentanet has appointed former iNet CEO David Buckingham as chairman.

Phillip Britt is, in my biased view, one of the few people on the face of the earth who was born to be an Internet service provider. From all appearances, Britt enjoys his work as the head of Aussie Broadband; he does something which very few tech entrepreneurs — Cloudflare's Matthew Prince is another who comes to mind — do: come clean with customers when there is a screw-up.

Internet service provider Aussie Broadband has topped the Roy Morgan Customer Satisfaction Awards for the third month in a row, recording a customer service rating of 92%.

A poor NBN migration for a customer has resulted in TPG-owned RSP iiNet being censured by Australia’s communications regulator and forced to take remedial action under threat of a potential $10 million fine.

Internet service provider Internode has won the Internet Service Provider Customer Satisfaction Monthly Award for June with a customer satisfaction rating of 82%.

TPG Telecom-owned ISP iiNet has launched a plan to provide a symmetrical gigabit fibre connection for businesses at a monthly cost of $878.90, including GST.

Most NBN users experience less than one outage of 30 seconds or more a day, but Optus customers on average had to suffer through more than 1.5 outages each day, according to the Australian Competition and Consumer Commission's fifth report on NBN speeds.

Telecommunications and technology industry veteran Michael Malone has been re-appointed as a non-executive director of the board of NBN Co, the company building Australia’s national broadband network.

The NBN continues to cop flak over performance issues, but Telstra's NBN services lead the latest Netflix ISP speed index.

The Australian competition watchdog has the right intentions when it fines Internet service providers for not living up to the speed claims they make, a small ISP says, but adds that the NBN Co should not be allowed to get off scot-free.

The Australian Competition and Consumer Commission has asked NBN users who experience slow speeds to check with their providers if they are eligible for a refund in line with agreements that the watchdog negotiated with providers over the last 15 months.

Fixed-line NBN customers are benefitting from competition among Internet service providers to perform well in the ACCC's speed tests, though some consumers continue to get much lower speeds than others on the same plan.

Australian-listed satellite company Sky and Space Global has appointed 25-year telco and technology industries veteran Michael Malone as its chairman.

Telstra residential and small business customers were the most vociferous complainants about phone and Internet issues in the last financial year, generating 82.528 complaints, a year-on-year increase of 7.7%, according to figures from the TIO released on Wednesday.

ANALYSIS The head of small Australian ISP, Aussie Broadband, has taken the unusual step of telling his customers the intricate details of an outage that occurred over the recent weekend, in sharp contrast to other companies that try to paper over such incidents with bizspeak.

Optus scored a customer satisfaction rating of 73% to win the Roy Morgan Home Phone Provider Customer Satisfaction Monthly Award for July, just ahead of ISP iiNet on 71%.

Technology expert and businessman John Lindsay has been appointed to the board of Australian-listed energy storage company Redflow as part of the company’s strategy for founder Simon Hackett to transition to a newly-created role.