Displaying items by tag: iiNet

Phillip Britt is, in my biased view, one of the few people on the face of the earth who was born to be an Internet service provider. From all appearances, Britt enjoys his work as the head of Aussie Broadband; he does something which very few tech entrepreneurs — Cloudflare's Matthew Prince is another who comes to mind — do: come clean with customers when there is a screw-up.

Published in Open Sauce

Internet service provider Aussie Broadband has topped the Roy Morgan Customer Satisfaction Awards for the third month in a row, recording a customer service rating of 92%.

A poor NBN migration for a customer has resulted in TPG-owned RSP iiNet being censured by Australia’s communications regulator and forced to take remedial action under threat of a potential $10 million fine.

Published in Technology Regulation

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