Telcos Dodo and iPrimus have been ordered to pay $1.5 million and $1 million respectively in penalties for making misleading claims about their NBN broadband speeds.
Australia’s competition watchdog the ACCC is taking court action against retail service providers Dodo and iPrimus alleging they made false or misleading claims about the NBN broadband speeds their customers could achieve during busy evening hours.
Internet service provider Aussie Broadband has topped the Roy Morgan Customer Satisfaction Awards for the third month in a row, recording a customer service rating of 92%.
Underperforming broadband services are still a problem for some consumers, with a newly publish report revealing that 12.4% of consumers continue to experience underperforming services that “rarely come close to reaching their maximum plan speed”.
Internet service provider Internode has won the Internet Service Provider Customer Satisfaction Monthly Award for June with a customer satisfaction rating of 82%.
Most NBN users experience less than one outage of 30 seconds or more a day, but Optus customers on average had to suffer through more than 1.5 outages each day, according to the Australian Competition and Consumer Commission's fifth report on NBN speeds.
The NBN continues to cop flak over performance issues, but Telstra's NBN services lead the latest Netflix ISP speed index.
The Australian competition watchdog has the right intentions when it fines Internet service providers for not living up to the speed claims they make, a small ISP says, but adds that the NBN Co should not be allowed to get off scot-free.
The Australian Competition and Consumer Commission has asked NBN users who experience slow speeds to check with their providers if they are eligible for a refund in line with agreements that the watchdog negotiated with providers over the last 15 months.
Internet service provider Internode has pulled off a trifecta, winning Canstar Blue’s most satisfied customers award across three categories – NBN, ADSL and Bundled phone and Internet.
Vocus Group subsidiaries Dodo, iPrimus and Commander have agreed to compensate a total of nearly 6000 customers who could not achieve Internet speeds advertised on the NBN plans which they took from these three providers.
The Vocus Group has decided to get its New Zealand operations ready for sale and is finalising the appointment of advisers, the company said on Monday.
Vocus Telecommunications has recorded revenue of $1.82 billion for the full year 2017, with underlying net profit after tax coming in at $152.3 million.
Australia's fourth largest telecommunications company Vocus Communications has received a second acquisition bid, from Asian private equity firm Affinity Equity Partners.
An Internet satisfaction survey conducted by consumer advocacy group CHOICE has found that Australians have been dogged by disconnections, drop-outs, connection issues and slow speeds over the last six months, with Telstra and Dodo the worst offenders.
Telecommunications outfit Vocus has permitted Kohlberg Kravis Roberts to conduct due diligence to establish whether the offer made by the American equity firm can be taken any further.
Australia's fourth biggest telecommunications company Vocus has issued a second profit warning in six months, downgrading its earnings forecast by almost $100 million and causing its shares to fall by close to 30%.
Cartoon entertainment channels Cartoon Network and Boomerang have launched on Fetch TV following Fetch’s addition of the Turner CNN news channel in October last year.
The corporate watchdog, the Australian Competition and Consumer Commisssion (ACCC), has cleared the way for TPG to take over rival telco iiNet, creating a seriously large challenger to Telstra, the dominant player in the market.
Potentially thousands of elderly Australians have lost their phone number for good, with the new receivers of telecommunications company ONESeniors announcing existing landline numbers will have to be terminated.
I've gone to No Landline at all (never thought that would happen) with a 100GB/month mobile plan which includes unlimited[…]
I too have a copy of the document.
I wasn’t speaking for Labor. I was speaking as a fellow journalist aware of what actually happened. I don’t know[…]
No, you do not. I have not linked to any source. Some random quote is irrelevant to this story.
Why wasn't it sent to us? It was sent to some small outlets that are definitely not mainstream. How can[…]