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Displaying items by tag: iPrimus

Australia’s competition watchdog the ACCC is taking court action against retail service providers Dodo and iPrimus alleging they made false or misleading claims about the NBN broadband speeds their customers could achieve during busy evening hours.

Internet service provider Aussie Broadband has topped the Roy Morgan Customer Satisfaction Awards for the third month in a row, recording a customer service rating of 92%.

Underperforming broadband services are still a problem for some consumers, with a newly publish report revealing that 12.4% of consumers continue to experience underperforming services that “rarely come close to reaching their maximum plan speed”.

Published in Telecoms & NBN
Tuesday, 30 July 2019 21:45

Internode tops customer satisfaction award

Internet service provider Internode has won the Internet Service Provider Customer Satisfaction Monthly Award for June with a customer satisfaction rating of 82%.

Published in Strategy

Most NBN users experience less than one outage of 30 seconds or more a day, but Optus customers on average had to suffer through more than 1.5 outages each day, according to the Australian Competition and Consumer Commission's fifth report on NBN speeds.

Published in Telecoms & NBN
Tuesday, 12 February 2019 14:59

Telstra tops Netflix speed index – again

The NBN continues to cop flak over performance issues, but Telstra's NBN services lead the latest Netflix ISP speed index.

Published in Telecoms & NBN

The Australian competition watchdog has the right intentions when it fines Internet service providers for not living up to the speed claims they make, a small ISP says, but adds that the NBN Co should not be allowed to get off scot-free.

Published in Telecoms & NBN

The Australian Competition and Consumer Commission has asked NBN users who experience slow speeds to check with their providers if they are eligible for a refund in line with agreements that the watchdog negotiated with providers over the last 15 months.

Published in Telecoms & NBN
Thursday, 17 May 2018 23:13

Internode scoops the pool with Canstar awards

Internet service provider Internode has pulled off a trifecta, winning Canstar Blue’s most satisfied customers award across three categories – NBN, ADSL and Bundled phone and Internet.

Published in Internet of Things

Vocus Group subsidiaries Dodo, iPrimus and Commander have agreed to compensate a total of nearly 6000 customers who could not achieve Internet speeds advertised on the NBN plans which they took from these three providers.

Published in Security
Tuesday, 24 October 2017 05:34

Vocus readying New Zealand business for sale

The Vocus Group has decided to get its New Zealand operations ready for sale and is finalising the appointment of advisers, the company said on Monday.

Published in Telecoms & NBN
Wednesday, 23 August 2017 11:55

Vocus revenue rises, chairman to quit at AGM

Vocus Telecommunications has recorded revenue of $1.82 billion for the full year 2017, with underlying net profit after tax coming in at $152.3 million.

Tuesday, 11 July 2017 10:46

Second suitor casts hat in the ring for Vocus

Australia's fourth largest telecommunications company Vocus Communications has received a second acquisition bid, from Asian private equity firm Affinity Equity Partners.

An Internet satisfaction survey conducted by consumer advocacy group CHOICE has found that Australians have been dogged by disconnections, drop-outs, connection issues and slow speeds over the last six months, with Telstra and Dodo the worst offenders.

Published in Home Tech

Telecommunications outfit Vocus has permitted Kohlberg Kravis Roberts to conduct due diligence to establish whether the offer made by the American equity firm can be taken any further.

Published in Telecoms & NBN

Australia's fourth biggest telecommunications company Vocus has issued a second profit warning in six months, downgrading its earnings forecast by almost $100 million and causing its shares to fall by close to 30%.

Published in Business Telecoms
Tagged under
Monday, 30 January 2017 12:08

Cartoon Network, Boomerang launch on Fetch TV

Cartoon entertainment channels Cartoon Network and Boomerang have launched on Fetch TV following Fetch’s addition of the Turner CNN news channel in October last year.

Published in Market
Thursday, 20 August 2015 11:13

ACCC approves TPG, iiNet deal

The corporate watchdog, the Australian Competition and Consumer Commisssion (ACCC), has cleared the way for TPG to take over rival telco iiNet, creating a seriously large challenger to Telstra, the dominant player in the market.

Published in Telecoms & NBN
Thursday, 15 May 2014 12:01

Thousands of seniors lose their phone number

Potentially thousands of elderly Australians have lost their phone number for good, with the new receivers of telecommunications company ONESeniors announcing existing landline numbers will have to be terminated.

Published in Deals
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