The competition watchdog the ACCC has granted interim authorisation to allow the Australian Banking Association (ABA) and banks to continue to work together on a variety of existing COVID-19 related relief packages, so they can respond to any further outbreaks as required.
The telecommunications industry must improve its response to customers who are experiencing financial hardship, according to Financial Counselling Australia.
Australia’s telcos have urged the Federal Government to to do further work on the Sylvan Review’s recommendations for improving funding of financial counselling.
Consumer complaints to Australia’s telcos increased by 7.8 complaints per 10,000 Services- in Operation (SIOs) for three months of the July-September 2020 quarter, an increase over the previous quarter’s ratio of 7.4.
Australia’s telecommunications regulator, the Australian Communications and Media Authority (ACMA) says a study it commissioned shows telco in-store sales staff may not be adequately checking that customers have the capacity to pay for the services they are purchasing.
Telstra has launched a range of new “radically simplified” post-paid mobile plans which it says will give consumer and small business customers data increase of up to 30GB, as part of a refresh of its T22 strategy which was introduced last year in a move aimed at simplifying the telco’s operations and product sets, improving customer experiences and reducing its cost base.
The COVID-19 pandemic is causing severe disruption to Australian small businesses, with many businesses “doing it tough”, according to Rod Sims, the Chair of the competition regulator the Australian Competition and Consumer Commission (ACCC).
SPONSORED NEWS (Sponsored by iTWire): As Australians start to think about the gifts they will share over the festive season, children’s education charity The Smith Family urges them to also consider stepping up to help change the course of a child’s life, by supporting their education to break the cycle of poverty.
The guide setting out principles and practices that telecommunications and Internet service providers can use when dealing with consumers in financial hardship has been updated.
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