GUEST OPINION by Claudio Cardile, ANZ Managing Director, Barco: As healthcare technology has evolved in recent years, hospital operating rooms have changed beyond recognition. Everything from scanners and probes to cameras and visual monitors have shifted from an analogue to a digital realm.
Cloud customer experience provider Genesys and Google Cloud have announced an expansion of their strategic partnership to help organisations connect customer support and experiences in a more distributed, digital world.
GUEST OPINION by Adrian Iannessa, senior director of technology, Dell Technologies ANZ: It has been 18 months since the world woke up to the ‘new normal’, many countries are now adapting to waves of new strains, rolling out vaccination programs and states are fluctuating between eased restrictions and lockdowns. Through all that, we now have the possibility to build a bold new world as we look to the future. But first, we have some reflecting to do.
The Australian Information Industry Association (AIIA) has welcomed the Western Australian Government’s establishment of a $500 million Digital Capability Fund to support investment in digital services.
GUEST OPINION by Ashley Diffey, Head of APAC and Japan at Ping Identity: In an increasingly digital and online world, consumers have come to expect relatively frictionless experiences when undertaking transactions.
Global digital transformation company Schneider Electric says it has achieved a key milestone with its offering of a personalised digital experience for logged in customers and partners on its website se.com.
GUEST OPINION by Daniel Harding, MaxContact’s Director – Australia Operations: Webchat, SMS and email can enable you to deliver better customer service but only if you invest time and resources to implement them smartly.
When Gmail was telling me it was "offline" earlier today, in an outage I experienced that didn't seem to affect very many, and which resolved itself after about 15 minutes, I found some very interesting tweets reminding us all of some major tech moments that happened this week in history.
More than 50% of US consumers wanting to change banks would consider a digital-only bank, according to a new survey that also reveals the same findings reflected in a similar UK survey.
Small businesses have been among the hardest hit by COVID-19 in Australia but new research on the impact on their operations shows SMEs nationwide have adapted swiftly to the challenges by embracing digital commerce.
Promising its DX Class elevators “catapult the ANZ property industry into the digital revolution”, these are the first elevators in Australia and New Zealand to feature built-in connectivity as standard.
Sydney Water has appointed former News Corp chief information officer Dominic Hatfield as General Manager of Digital.
Concerns around security, privacy, cloud and technology resilience in the IT audit industry are being further fueled by shifting business priorities, the pandemic-induced remote work environment and accelerated deployment of new technologies entering into 2021, according to a new global survey.
Indian outsourcing company Tata Consultancy Services (TCS) has partnered with the Centre of Digital Enterprise (CODE) at the University of Auckland Business School to develop a claimed “world-first” APAC Digital Sustainability Index.
A quarter of Australians say working from home during the COVID-19 pandemic has made them enjoy work more, with 45% seeing quality of life improvements through the flexibility of working from home, and with women more likely than men to find working from home easier, according to a new study of 2,000 Australians’ digital consumption habits.
Watch out, Circles.Life, TPG's sub-brand felix wants to belong in the hearts, minds and wallets of consumers, set to also compete with Telstra's Belong and all other low-cost players.
Australian law firm Maurice Blackburn has partnered with digital business consulting company DB Results to build an online wills platform using visual application development platform provider OutSystems.
Australian-listed bathroom, kitchen and household fittings company GWA Group has used Microsoft to support a major digital transformation of its business.
GUEST OPINION BY MaxContact: Australia’s contact centres are hard at work developing a new modus operandi that allows them to run efficiently, regardless of whether agents are at home or in the office, writes Daniel Harding, Director – Australia Operations, MaxContact
Australian listed IT solutions provider Data#3 has partnered with Deakin University in a program designed to promote the digital technology curriculum to students and teachers.
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