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Wednesday, 01 April 2020 02:19

Sharp drop in consumer complaints to telcos: ACMA

Complaints about services by telecommunications consumers to telecoms providers dropped sharply in volume in the 2019 December quarter, declining by 25.9% compared to the same period in 2018.

Published in Telecoms & NBN

GUEST OPINION by Brendan Maree, VP Asia Pacific 8x8: Artificial intelligence (AI) and machine learning (ML) have generated a lot of excitement and hype during the past few years. In 2020, this hype will become reality within growing numbers of contact centres.

GUEST OPINION by Brendan Maree, VP Asia Pacific 8x8: Artificial intelligence (AI) and machine learning (ML) have generated a lot of excitement and hype during the past few years. In 2020, this hype will become reality within growing numbers of contact centres.

Published in Market

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