Displaying items by tag: customer

Electronic Direct Mailings (EDMs/eDMs) are the most popular iTWire lead generation tool. While other marketing tools are a key contributor, the EDM does the heavy lifting for many advertising campaigns which can lead to 90% of the leads, and, in our experience, 190 to 350 click-throughs.

Understanding how Covid has changed the way businesses deal with their suppliers will be key to winning and keeping business in 2022, writes Marcus McNamara, Head of APAC, Sana Commerce:  It’s been two years since the virus up-ended life as we knew it, here in Australia and around the world. Businesses have been on a tumultuous journey since that time, with many forced to abandon long standing processes and practices and embrace new ones. Pivoting to digital has been the common theme, with enterprises turning to online platforms and programs to maintain business continuity and interact with their suppliers and customers.

National Broadband Network operator NBN Co has launched new higher speed Internet plans in response to what it says has been strong demand for higher speed services from new customers. The plans include a new “close to” 1Gbps service.

Global enterprise cloud vendor Nutanix has signed an agreement with IT specialist training and professional services company Red Education in a deal aimed at educating, enhancing skills and accelerating certification for Nutanix solutions by its customers and partners in the Australian and New Zealand markets.

Australian home builders, MJH Group, turned to Microsoft Dynamics CRM and Oracle ERP to consolidate its thirty-year volume of data across its brands, finding big dividends in delighting its customers as they embark on some of the biggest financial purchases of their lives.

Global analytics software provider, SAS, has been in campaign management and customer experience for over 15 years. It has now brought the SaaS edition to Australia and New Zealand offering fast access to comprehensive insights within 24 hours from signing up.

Australian-listed fibre networks provider Superloop has entered into a strategic partnership with enterprise-grade network and collaboration solutions company Comscentre to enable the delivery of network, hosted and managed services to Comscentre customers at claimed speeds of 90Gbps and beyond.

Running the vast infrastructure for digital operations software company, BMC, affords its chief information officer Scott Crowder a perspective on the customer experience that extends to the company’s employees, whom he dubs customer zero.

Australian location-based customer experience platform Local Measure has launched a new real-time mobile feedback app for the hospitality, tourism and retail industries designed to help businesses collect feedback from on-site customers and immediately action any issues.

We're told it's rare for there to be a dispute on the eftpos network, but to ensure any such disputes are resolved quickly and easily, eftpos has launched a new service for a better consumer experience.

Cloud-based business process management software provider Promapp has signed a deal to support digital process innovation at Credit Union South, one of New Zealand’s oldest and most established credit unions.

One of Australia’s top online retailers, Klika, has continued the expansion of its omni-channel offering and enhancement of the overall customer shopping by partnering with Parcel Connect.

Vodafone first Australian Business Centre has launched in Adelaide, featuring Vodafone’s full range of products and business services, with 23 more VBCs to come by 2017.

iJento, the multichannel customer intelligence solutions company, today announced a major new implementation of its technology for Allianz Insurance plc, which is a part of the global Allianz Group.

iJento has now launched, with a powerful and extensive portfolio of technology solutions and consulting services to help clients extend web analytics to perform multichannel customer intelligence by leveraging visitor-level data within existing web analytics investments.

Surado CRM Online Professional Edition now includes Project Management Tracking & Collaboration.

RightNow Mobile provides companies with a new and positive way of getting into their customers' pockets.

New Edition Provides Ability to Initiate, Measure and Refine Inbound and Outbound Customer Dialogue in Real-time

Software vendors use LicenseSupport to manage customer licenses for protected applications and documents. A customer support person can safely and securely provide an activation code, reset a license, block an activated license before issuing a refund or change the number of allowed activations for a serial number.