Displaying items by tag: customer support

Cloud customer experience provider Genesys and Google Cloud have announced an expansion of their strategic partnership to help organisations connect customer support and experiences in a more distributed, digital world. 

GUEST INTERVIEW: Unlike some telcos that have halved NBN upload speeds and raised prices in the middle of the latest pandemic lockdowns, MATE hasn't done so, while also avoiding the ridiculousness of cheaper prices for 6 months after which prices go up, while offering competitive NBN and mobile pricing, and genuinely good deals through its new "Mates Rates" service.

GUEST INTERVIEW: Unlike some telcos that have halved NBN upload speeds and raised prices in the middle of the latest pandemic lockdowns, MATE hasn't done so, while also avoiding the ridiculousness of cheaper prices for 6 months after which prices go up, while offering competitive NBN and mobile pricing, and genuinely good deals through its new "Mates Rates" service.

Merchant payment platform provider mx51 has adopted the Snowflake data platform to support its analytics and customer service activities.

Whether you’re a small business, a huge enterprise or somewhere in between, Bitrix24 delivers an incredibly integrated online workspace with all the tools you need in one online suite, accessible from any device, with a virtual office, video calls, tasks and projects, a CRM, contact centre, website and online store builder, and more!

Whether you’re a small business, a huge enterprise or somewhere in between, Bitrix24 delivers an incredibly integrated online workspace with all the tools you need in one online suite, accessible from any device, with a virtual office, video calls, tasks and projects, a CRM, contact centre, website and online store builder, and more!

Phillip Britt is, in my biased view, one of the few people on the face of the earth who was born to be an Internet service provider. From all appearances, Britt enjoys his work as the head of Aussie Broadband; he does something which very few tech entrepreneurs — Cloudflare's Matthew Prince is another who comes to mind — do: come clean with customers when there is a screw-up.

The carrier has put on 500 extra customer service staff and extended some of its COVID-19 related offers.

Two hundred and fifty million records of conversations between Microsoft support agents and customers spanning the period 2005 to December 2019 lay exposed on the Web and was discovered last month.

Freelancer releases its Q3 Fast 50, a quarterly index of the most sought-after skills - see the jobs which have shot up the scale this quarter and which have declined in demand.

Infor Concierge, available at no extra charge to customers on maintenance contracts or using SaaS, provides a self-service portal to various aspects of Infor products and services.

Pegasystems is a company that has mastered CRM, real-time integration, case management and business process management, and helps its huge customers win the fight against disruptors with transformed internal IT systems and vastly better customer services.

LogMeIn has come up with a way to allow remote support technicians to see what the customer is looking at. It's called LogMeIn Rescue Lens.

Melbourne VIC - Quick Knowledge (QK), one of Australia's leading technology service providers have partnered with iTOK Inc a US based remote service provider based in Utah to deliver best of breed remote technology support services to the Australia and New Zealand market. The partnership enables QK to bolster its remote service capabilities and deliver support and managed service packages to the consumer and small business sectors.