Banks in fast growing and rapidly developing markets around the world are increasing their focus on new innovations and investing more in research and development in an effort to deliver greater value to their customers, and to stave off new competitors entering their markets.
Cloud contact centre and customer service solutions provider LiveOps has opened a new data centre in Sydney which it says will services the company’s growing Australian and New Zealand customer base and partner network.
A survey of Australian small business' use of telecommunications services suggests that most are paying a premium for 'business grade' services but experiencing customer service that is no better than that offered to consumers.
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