Cloud-based IT management software vendor Kaseya has announced a significant investment in a program which it says is designed to enable its customers to derive maximum value from their relationship with the company.
Customer satisfaction levels in most industries tend to move up and down and at the moment it seems an ongoing effort by our telcos seems to be paying off, with a slight increase in satisfaction recorded for the three months to the end of June.
The Australian Taxation Office (ATO) is the first organisation in Australia to deploy voice biometrics as a means of authenticating customers by the sound of their voice.
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