Displaying items by tag: customer services

First we have new research that Australians want their customer service enquiries to be delivered by 'humans' and not automated digital channels. Now another study - just released by ICT services company Unisys - reveals that 65% of ‘older Australians prefer to deal with government agencies by phone or in person rather than online.

Published in Strategy
Thursday, 07 January 2016 20:42

BT, Saleforce team up through cloud connect

BT has partnered with Salesforce to provide its corporate customers with a direct connection to Salesforce through its high-performance Cloud Connect services.

Published in Cloud
Monday, 14 September 2015 14:03

API usage gaining momentum in Australia, NZ market

Many Australian and New Zealand businesses and organisations are now using APIs as a way to accelerate growth through internal data sharing, according to a newly published survey.

Published in Market

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