Telcos offering fixed broadband services will be required to publish their customer service commitments and details of their associated performance under new industry rules being proposed byAustralia’s telecommunications regulator, the Australian Communications and Media Authority (ACMA).
Resolving phone and Internet issues costs Australians over $150 million per year in lost time, according to new research from Australia's communications consumers peak body, the Australian Communications Consumer Action Network (ACCAN).
Customer engagement software company, Freshworks has acquired intelligent automation for customer service vendor AnsweriQ in a move it says will enhances its artificial intelligence and machine learning capabilities in the customer engagement space.
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