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Displaying items by tag: customer services
Tuesday, 10 November 2020 12:51
New rules on telco customer service commitments proposed by ACMA
Telcos offering fixed broadband services will be required to publish their customer service commitments and details of their associated performance under new industry rules being proposed byAustralia’s telecommunications regulator, the Australian Communications and Media Authority (ACMA).
Published in
Telecoms & NBN
Tagged under
Wednesday, 30 September 2020 02:04
Telco problems cost Australians millions of dollars in lost time
Resolving phone and Internet issues costs Australians over $150 million per year in lost time, according to new research from Australia's communications consumers peak body, the Australian Communications Consumer Action Network (ACCAN).
Published in
Telecoms & NBN
Tagged under
- communications consumers
- Australian Communications Consumer Action Network (ACCAN)
- Teresa Corbin
- consumers
- telcos
- Phone services
- Internet services
- lost time
- Australians
- Still Waiting report
- social media
- consumer protection rules
- Federal Government
- Consumer Safeguards Review
- customer services
- complaints handling
- telecommunications
- Australia
- Peter Dinham
Thursday, 27 February 2020 15:17
Freshworks acquires AnsweriQ to enhance AI, machine learning capabilities
Customer engagement software company, Freshworks has acquired intelligent automation for customer service vendor AnsweriQ in a move it says will enhances its artificial intelligence and machine learning capabilities in the customer engagement space.
Published in
Strategy
Tagged under
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Comments
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Re: iTWire - Permanently banned from Call of Duty for no reason & dealing with Activision support
Warthunder is the most despicable game for banning. they introduced "easy anticheat" to all game modes EXCEPT the most popular[…]
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"The first patches for Rust support in the Linux kernel have been posted and the man behind the kernel says[…]
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Re: iTWire - Permanently banned from Call of Duty for no reason & dealing with Activision support
Raven or Activision in the week of the 16th of March changed their policy forcing anyone without 2 factor authentication[…]
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Re: iTWire - DuckDuckGo, Vivaldi join Brave in opposing Google's new ad-targeting tech
Google proving yet again that in the last two-three decades, technocrats have only learned how to better exploit division in[…]
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Re: iTWire - NBN Co begins consultation ‘with industry in two-part wholesale pricing consultation paper’
I have unlimited 100/40 with tpg for $89 a month (about the same as or less than ADSL with TPG[…]