Public services software company Civica’s CX Housing cloud-based solution has been seected by social housing providers Mission Australia and Ōtautahi Community Housing Trust to enable them to deliver improved customer centric services to over 4,700 residents low- and moderate-income households in Australia, and a further 2,300 low-income housing properties in New Zealand.
Telcos offering fixed broadband services will be required to publish their customer service commitments and details of their associated performance under new industry rules being proposed byAustralia’s telecommunications regulator, the Australian Communications and Media Authority (ACMA).
Resolving phone and Internet issues costs Australians over $150 million per year in lost time, according to new research from Australia's communications consumers peak body, the Australian Communications Consumer Action Network (ACCAN).
Customer engagement software company, Freshworks has acquired intelligent automation for customer service vendor AnsweriQ in a move it says will enhances its artificial intelligence and machine learning capabilities in the customer engagement space.
India's second largest outsourcing company Wipro has successfully deployed SAP S/4HANA software for Sydney Water’s billing and customer services systems.
The telecommunications industry lobby group, Communications Alliance, has told the Australian Communications and Media Authority it wants stronger, enforceable protections for Australia’s telecommunications consumers.
A stronger protection code for telecommunications consumers has been released in a move designed to improve customer service for telco users across Australia.
South Australia’s City of Mitcham local council has implemented an enterprise software solution from TechnologyOne as part of its shift towards an improvement in customer services.
When Michael White and Matthew Dean founded IntegrateIT Australia in 2012 after experiencing IT providers that were sales driven rather than focused on customer care, they determined to provide a personalised business class service underpinned by quality.
Communications, cyber security, broadcast and infrastructure services provider, Kordia Solutions Australia, says it has achieved significant cost savings with the alignment of ERP and warehouse platforms using Dell Boomi’s integration platform-as-a-service (iPaaS).
Insurance company Auto & General has deployed an app development platform from IT solutions provider Avaya to integrate communications into all its business processes as it moves to improve delivery of services to customers.
Cloud-based customer service software provider Freshdesk – a company backed by Google Capital – has acquired Airwoot, a start-up that uses machine learning to help brands deliver high-speed customer service on social media.
First we have new research that Australians want their customer service enquiries to be delivered by 'humans' and not automated digital channels. Now another study - just released by ICT services company Unisys - reveals that 65% of ‘older Australians prefer to deal with government agencies by phone or in person rather than online.
BT has partnered with Salesforce to provide its corporate customers with a direct connection to Salesforce through its high-performance Cloud Connect services.
Many Australian and New Zealand businesses and organisations are now using APIs as a way to accelerate growth through internal data sharing, according to a newly published survey.
Cloud-based IT management software vendor Kaseya has announced a significant investment in a program which it says is designed to enable its customers to derive maximum value from their relationship with the company.
Customer satisfaction levels in most industries tend to move up and down and at the moment it seems an ongoing effort by our telcos seems to be paying off, with a slight increase in satisfaction recorded for the three months to the end of June.
The Australian Taxation Office (ATO) is the first organisation in Australia to deploy voice biometrics as a means of authenticating customers by the sound of their voice.
Telstra has invested in Melbourne-based business process guidance software solutions company Panviva in a move designed to expand its cloud service offerings.
IT solutions vendor UXC Eclipse has partnered with South Australia’s mutual bank, Beyond Bank, to deploy Microsoft Dynamics CRM across the bank’s entire network.
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