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Thursday, 27 February 2020 15:17

Freshworks acquires AnsweriQ to enhance AI, machine learning capabilities

Customer engagement software company, Freshworks has acquired intelligent automation for customer service vendor AnsweriQ in a move it says will enhances its artificial intelligence and machine learning capabilities in the customer engagement space.

Published in Strategy

Tuesday, 12 November 2019 13:21

Wipro deploys solution for Sydney Water billing, customer services system

India's second largest outsourcing company Wipro has successfully deployed SAP S/4HANA software for Sydney Water’s billing and customer services systems.

Published in Deals

Monday, 25 March 2019 19:09

CA wants stronger, enforceable protections for telecoms consumers

The telecommunications industry lobby group, Communications Alliance, has told the Australian Communications and Media Authority it wants stronger, enforceable protections for Australia’s telecommunications consumers.

Published in Telecoms & NBN

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