Displaying items by tag: customer service

Running the vast infrastructure for digital operations software company, BMC, affords its chief information officer Scott Crowder a perspective on the customer experience that extends to the company’s employees, whom he dubs customer zero.

Published in The Wired CIO

Many retail associates believe that if they are equipped with tablets, they could provide better customer service and improve the shopping experience, according to a newly published survey from global IT services provider Zebra Technologies.

Published in Market

Australian digital bank UBank says its “world first” digital home loan application assistant, powered by artificial intelligence, will be available in Australia for the first time in late February.

Published in Market

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