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Displaying items by tag: customer service

It has not been the best 24 hours for anyone who mistakenly thought they were at the cutting edge of mobile email technology as Gmail and MobileMe both suffer service failures. However, the customer service response from Google and Apple could not have been more different...

Published in Networking
Want customer service from a real human being? Well your chances are diminishing as companies are trying their hardest to replace them with much, much cheaper automated responses. And they are succeeding.

Published in Market
So it seems that Apple is finally starting to listen to the numerous complaints which, to be brutally frank, have turned into something of a media feeding frenzy over the last couple of weeks. But can blogging every other day and opening stores a couple of hours early really dig Apple out of this nightmare customer service hole?

Published in Mobility




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