Retailer Target has admitted to the competition watchdog, the ACCC, that it may have breached Australian Consumer Law by making false or misleading representations in its dealings with customers who purchased faulty Sony PlayStations.
The quality of customer service delivered by Australian professionals is being impacted by an average of two hours of wasted time every week as they try to track down the right information internally they need to do their jobs, but despite this many professionals say that collaboration technology would help them do their job more efficiently.
According to Adrian McDermott, President of Product at Zendesk, the trouble-ticket is no longer enough to manage customer interactions.
Thank you for the data shown on this article. It's a bumpy ride for Australia but on the other hand,[…]
I am really not surprised that the ABC has resorted to monetising its data.When the Coalition Government is doing everything[…]
Thanks Peter! A story well worth reporting.A tiny step in a better direction except that 2035 will be far too[…]
Pyramid payments for the rollout and the smallest chunk for the actual guys doing the rollout. What a surprise from[…]
By moving away from fibre and sticking with an archiac mess of copper the Coalition ensured that wireless would be[…]