Displaying items by tag: customer service

Telstra is cutting an additional 280 jobs as it continues culling its workforce as part of the program announced in 2018 that it would effect a net reduction of 8000 employees and contractors by 2022 - and reduce two to four layers of management, with one in four executive and middle management roles to go.

Published in Telecoms & NBN

Circles.Life, the telco that promises a “more likeable than hateable experience” - and which launched in the Australian market in August - has created a S$1 million fundraising page via GoGetFunding designed to “bail people out from mobile contracts worldwide and to give the telco freedom the customers deserve”.

The Australian arm of connected vehicle company Verizon Connect has launched its Field Service Dispatch solution for the Australian market, providing a solution it says makes it easy for dispatchers to efficiently schedule and communicate job information to technicians and customers throughout the day, in near-real-time.

Published in Strategy

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