GUEST OPINION by Daniel Harding, MaxContact’s Director – Australia Operations: Webchat, SMS and email can enable you to deliver better customer service but only if you invest time and resources to implement them smartly.
COMPANY NEWS: Aussie Broadband is delighted to announce that it has won Internet Service Provider of the Year in the 2020 Roy Morgan Annual Customer Satisfaction Awards.
GUEST OPINION by Chris Ellis, APAC Technical Evangelist, Nintex: As increasing numbers of organisations tackle the challenge of digital transformation, many are coming to understand the important part played by robotic process automation (RPA) software.
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