GUEST OPINION by Chris Ellis, APAC Technical Evangelist, Nintex: As increasing numbers of organisations tackle the challenge of digital transformation, many are coming to understand the important part played by robotic process automation (RPA) software.
The three months between October and December 2020 showed a drop in complaints rates for Australia’s telecommunications service providers to the Telecommunications Industry Ombudsman (TIO), according to the telecoms industry peak body Communications Alliance.
Customer service software Zendesk has announced Zendesk Suite, bringing all of the company's service capabilities into one package.
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