Displaying items by tag: customer service

In an always-on world, making sure you get the right notifications at the right time ensures being able to deliver a better digital experience to your customers, every time, and PagerDuty's newest capabilities bring "RevOps" to DevOps - and more.

GUEST INTERVIEW: Putting the industry under immense competitive pressure, Aussie Broadband's Carbon has emerged as a true diamond, letting business customers have incredible control over Internet and mobile connectivity with true self-service, while also having full support as needed, with Aaron O'Keeffe on-hand to explain it all.

GUEST INTERVIEW: Putting the industry under immense competitive pressure, Aussie Broadband's Carbon has emerged as a true diamond, letting business customers have incredible control over Internet and mobile connectivity with true self-service, while also having full support as needed, with Aaron O'Keeffe on-hand to explain it all.

GUEST OPINION: Having access to large volumes of data delivers big benefits to a business. It supports informed strategic planning and guides everything from investments to customer service.

Poor customer service should be the top priority in the NZ Commerce Commission’s work to improve telecommunications retail service quality outcomes for consumers, according to half of the respondents to a recent poll, the Commission says.

GUEST INTERVIEW: RUCKUS Networks is well known for its highly rated enterprise-class wireless solutions, with the company purchased by CommScope in 2019, itself offering a complete range of advanced networking technologies, from the latest 5G networks, data centres, healthcare, higher education, government and many more solutions, but today we're hearing from Sanjiv about the evolution of IoT and smart building solutions that are transforming hospitality for the better.

GUEST INTERVIEW: RUCKUS Networks is well known for its highly rated enterprise-class wireless solutions, with the company purchased by CommScope in 2019, itself offering a complete range of advanced networking technologies, from the latest 5G networks, data centres, healthcare, higher education, government and many more solutions, but today we're hearing from Sanjiv about the evolution of IoT and smart building solutions that are transforming hospitality for the better.

How do you maintain customer trust while evolving your network, and in effect simultaneously evolving the threat landscape? In this webinar, F5 brings together an expert panel to aid service providers in preparing and safeguarding their network.

COMPANY NEWS: A survey of Australian C-suite executives and finance professionals commissioned by BlackLine, a leading provider of financial controls and automation software, has revealed that just 36% of CFOs are confident that their finance function has the skills required to help their organisation grow and adapt over the next five years.  Furthermore, 61% of C-suite respondents believe Finance and Accounting (F&A) is failing to keep up with other areas of the business when it comes to digital transformation.

Mobile and Internet plans provider Belong has deployed the Appian low-code platform to intelligently automate key customer service actions, manage fraud identification and to enable it to rapidly respond to changing demands, including COVID-19.

The "Customer Service Team of the Year - Large" has been announced, and it has been awarded to everyone's good mates at MATE, an Australian NBN Internet and mobile service provider whose customer service team is in Australia.

GUEST OPINION by Daniel Harding, MaxContact’s Director – Australia Operations: Webchat, SMS and email can enable you to deliver better customer service but only if you invest time and resources to implement them smartly.

COMPANY NEWS: Aussie Broadband is delighted to announce that it has won Internet Service Provider of the Year in the 2020 Roy Morgan Annual Customer Satisfaction Awards.

GUEST OPINION by Chris Ellis, APAC Technical Evangelist, Nintex: As increasing numbers of organisations tackle the challenge of digital transformation, many are coming to understand the important part played by robotic process automation (RPA) software.

The three months between October and December 2020 showed a drop in complaints rates for Australia’s telecommunications service providers to the Telecommunications Industry Ombudsman (TIO), according to the telecoms industry peak body Communications Alliance.

Customer service software Zendesk has announced Zendesk Suite, bringing all of the company's service capabilities into one package.

Macquarie has been recognised for customer-first approach to networking technology, in what is the company’s impressive fourth global award win in just over two months.

Telco SIngtel Optus has announced the creation of a "Community of Experts" which will result in every customer being moved to a dedicated team within six months.

Telstra consistently offered the best mobile experience to its customers in Australia, according to a new report from crowdsourced mobile data company Tutela, which analysed the performance of mobile providers on customer service in both Australia and New  Zealand.

Phil Britt is the CEO and MD of Aussie Broadband, which just listed on the ASX, won a major customer service award, gained its first customer on its new Metro Melbourne fibre network, with Britt also winning the ACOMMS Communications Ambassador Award for 2020, and he joined iTWireTV via Zoom for a good all-round chat.