The Australian Communications and Media Authority (ACMA) has directed Telstra to comply with its billing accuracy obligations after an investigation found it had overcharged more than 10,000 customers a total of almost $2.5 million over a 12-year period.
Telcos offering fixed broadband services will be required to publish their customer service commitments and details of their associated performance under new industry rules being proposed byAustralia’s telecommunications regulator, the Australian Communications and Media Authority (ACMA).
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