Displaying items by tag: customer satisfaction

A survey of more than 3,500 decision-makers – 333 of them in Australia – carried out for business software company Pegasystems found real-time decisioning technology is more important than ever, but there are still barriers to its adoption and use.

Published in Business Software

Despite significant impacts on Australia’s telecommunications services and infrastructure by the Covid-19 pandemic, customer satisfaction improved slightly during the most recent quarter, according to a new report by telecoms lobby group Communications Alliance.

Published in Telecoms & NBN

Despite significant impacts on telecommunications services and infrastructure - including the impact of the COVID-19 crisis - telco customer satisfaction has remained steady over the past three quarters, according to a new survey published by Australian telecommunications industry peak body, Communications Alliance.

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