Displaying items by tag: customer satisfaction

GUEST OPINION: With most developed telco markets nearing full penetration, incumbents can no longer depend on organic market growth to improve cashflows. At the same time, with increasing competition continually pressing prices and margins downward, telcos are also grappling with ways to retain profitable customers.

GUEST OPINION: With most developed telco markets nearing full penetration, incumbents can no longer depend on organic market growth to improve cashflows. At the same time, with increasing competition continually pressing prices and margins downward, telcos are also grappling with ways to retain profitable customers.

A survey of more than 3,500 decision-makers – 333 of them in Australia – carried out for business software company Pegasystems found real-time decisioning technology is more important than ever, but there are still barriers to its adoption and use.

Despite significant impacts on Australia’s telecommunications services and infrastructure by the Covid-19 pandemic, customer satisfaction improved slightly during the most recent quarter, according to a new report by telecoms lobby group Communications Alliance.

Despite significant impacts on telecommunications services and infrastructure - including the impact of the COVID-19 crisis - telco customer satisfaction has remained steady over the past three quarters, according to a new survey published by Australian telecommunications industry peak body, Communications Alliance.

Internet service provider Aussie Broadband has topped the Roy Morgan Customer Satisfaction Awards for the third month in a row, recording a customer service rating of 92%.

Chinese smartphone maker OPPO has been awarded this year’s Canstar Blue Award for “Most Satisfied Customers Smartphones” for the third year in a row.

Unified communications and collaboration tools (UCC) are the new “office of the future” staple in Australia’s digitally-driven office, and anticipated to improve employee and business outcomes such as operational efficiency, employee productivity, and customer and client satisfaction, according to a new survey.

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Google's phones have finally beaten Apple's 79 straight monthly victories since January 2012 to win the "Mobile Phone Handset of the month" in Roy Morgan's customer satisfaction monthly award.

In the world of satisfied customers, Boost Mobile can rightly boast until blue in the face that they've won the 2018 Canstar Blue Customer Satisfaction Award.

ALDImobile has scored its second customer satisfaction award this year, with Roy Morgan Research giving the mobile phone service provider a satisfaction rating of 84.1%, ahead of Virgin Mobile on 80.8%.

Adelaide-based internet service provider Internode has been named 2017 Roy Morgan Home Broadband Provider of the Year for the second year running and the sixth time in the last seven years.

Customer satisfaction with services delivered by Australia’s telcos and telecommunications services providers has risen markedly, with a new survey revealing that 83% of customers now say they are satisfied with services.

Online retailer Kogan has been voted as one of Australia’s favourite brands in a survey of customer satisfaction and the company’s own brand of steam mops the best overall product.

Internet service provider Internode attributes long-term investment in its brand and services as part of the reason for the company achieving the highest overall customer satisfaction scores in the Internet satisfaction survey conducted by consumer advocacy group CHOICE.

Mick Jagger famously couldn’t get any satisfaction, but amaysim’s customers are so satisfied, Canstar Blue has awarded it a Customer Satisfaction Award in the Mobile Phone Plans – SIM Only category.

A new feature available to Zendesk's enterprise clients provides advance warning that an interaction is not going well.

Following Macquarie Telecom’s move to publish its Net Promoter Score (NPS), ACCAN welcomes it and urges telcos to follow

 In Australia, there is a strong correlation between your age and the size of your mobile phone bill. Younger people are more likely to use cheaper SIM-only plans.