Cloud communications platform provider 8X8 has launched Contact Center for Microsoft Teams to deliver integrated customer engagement and global telephony direct routing that allows employees and contact centre agents to interact with customers from any Teams endpoint.
Cloud communications platform Twilio has released its second annual State of Customer Engagement Report, with some very interesting findings.
Customer engagement company Verint Systems and integrated cloud communications platform provider 8x8 have announced a partnership to bring integrated cloud workforce management applications and cloud contact centre to mid-market and enterprise businesses worldwide.
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She didn't walk away empty handed, she got a partial win which meant she got 50% of the prize value