Cloud communications platform provider 8X8 has launched Contact Center for Microsoft Teams to deliver integrated customer engagement and global telephony direct routing that allows employees and contact centre agents to interact with customers from any Teams endpoint.
Cloud communications platform Twilio has released its second annual State of Customer Engagement Report, with some very interesting findings.
Customer engagement company Verint Systems and integrated cloud communications platform provider 8x8 have announced a partnership to bring integrated cloud workforce management applications and cloud contact centre to mid-market and enterprise businesses worldwide.
Customer engagement and digital automation vendor Pegasystems has completed a deal to acquire cloud-based real-time speech analytics solution provider Qurious.io.
GUEST OPINON by Peter Belton, Vice President Sales Australia and New Zealand, SITECORE: Forced to respond to the COVID-19 pandemic fallout while also delivering regular services to citizens, Australian governments at all levels are realising the importance of delivering first-rate digital experiences.
GUEST OPINION by Daniel Harding, Director, MaxContact: Australia’s small and medium business sector is doing it tough and finding practical and affordable ways to connect with customers and prospects is critical to survival, Daniel Harding argues.
Consumers and businesses alike are on an intense bootcamp right now in establishing effective virtual communications. Customer Communication Management and Experiences provider, iLiveIT, has built a platform to drive hyper-personalised, hyper-scaled communications and says its Oracle Cloud that gave the power to make it work.
Customer engagement SaaS provider Khoros now offers its service from Sydney.
Customer engagement specialist Pegasystems has added an ethical bias check to Pega Customer Decision Hub to help eliminate biases hidden in underlying AI models.
Customer engagement software company, Freshworks has acquired intelligent automation for customer service vendor AnsweriQ in a move it says will enhances its artificial intelligence and machine learning capabilities in the customer engagement space.
Customer engagement solutions company CSG has expanded its relationship with Telstra to provide billing and provisioning capabilities for Telstra’s suite of managed IoT connected solutions across Asia-Pacific.
Customer engagement specialist Pegasystems now supports Kubernetes on AWS, Microsoft Azure, Google Cloud, Pivotal and Red Hat as part of its cloud choice guarantee.
SPONSORED NEWS: Product authentication and consumer engagement solutions provider YPB Group Limited (ASX:YPB) is pleased to announce the signing of the second early adopter of its high security, smartphone readable, authentication technology MotifMicro.
Augmented reality and virtual reality will rely on 5G to change the customer experience inside and outside retail stores, according to one global analyst firm.
Sydney-based start-up incubator Lakeba has announced the $20 million sale of its Paid by Coins venture to Australian-listed customer engagement technology provider Mobecom only seven months after launching the platform in early 2018.
10 questions contact centre managers should ask prospective technology partners
Auckland, 20 February 2018 – Trans-Tasman communications technology specialist Pyrios has a message for contact centre managers eyeing up cloud solutions: apply the same amount of rigour to selecting a partner as you do to selecting a contact centre platform in the cloud.
Personalised video provider Smart Video Australia is claiming a breakthrough, world first in marketing technology with the latest version of its Personalised Video Assistant platform.
Auckland, 1 June 2017 – Trans-Tasman technology specialist Pyrios wants to debunk the myth that brands are obliged to show up in every channel used by their customers.
Australian-based online comparison website iSelect is claiming a world-first with its newly deployed Aspect customer engagement centre platform going live.
Consumers are confused about what Artificial Intelligence (AI) really does, resulting in misplaced fears that inhibit them from embracing AI-based technology, according to new research.
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