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Displaying items by tag: customer engagement
Wednesday, 17 March 2021 11:41
8x8 launches Contact Center for Microsoft Teams
Cloud communications platform provider 8X8 has launched Contact Center for Microsoft Teams to deliver integrated customer engagement and global telephony direct routing that allows employees and contact centre agents to interact with customers from any Teams endpoint.
Published in
Enterprise Solutions
Tagged under
- 8x8
- Eight by Eight
- Contact Center for Microsofdt Teams
- Microsoft Teams
- Contact centres
- customer engagement
- global telephony
- Direct Routing
- contact centre agents
- emplyees
- Dejan Deklich
- Daniel Canning
- Microsoft
- Digital transformation
- Workflows
- collaboreation
- Metrigy Research
- Regulatory compliance
- customer issues
- Australia
- Peter Dinham
Monday, 01 March 2021 21:48
Twilio’s annual State of Customer Engagement Report finds digital engagement is key to business survival in a post-pandemic world
Cloud communications platform Twilio has released its second annual State of Customer Engagement Report, with some very interesting findings.
Published in
Business IT
Tagged under
Thursday, 28 January 2021 02:58
Verint Systems, 8x8 partner to deliver Integrated Cloud Solutions for organisations worldwide
Customer engagement company Verint Systems and integrated cloud communications platform provider 8x8 have announced a partnership to bring integrated cloud workforce management applications and cloud contact centre to mid-market and enterprise businesses worldwide.
Published in
Strategy
Tagged under
WEBINARS ONLINE & ON-DEMAND
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Free virtual event: Introduction to marketing automation, Wednesday 25th August
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Examining best practice to scale and operationalise AI
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EVENT INVITE: Panel discussion - The changing face of ecommerce
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5 Ways You Can Improve Your Mobile Signal
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Moving my data to Azure and Office 365 using Synology Cloud Sync
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Australian and New Zealand businesses struggle how to handle their data: study
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Comments
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Re: iTWire - 5 Ways You Can Improve Your Mobile Signal
All mobile phone repeaters are illegal in Australia, with the exception of the celfi units, because the carriers can remotely[…]
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Re: iTWire - The spectrum wars - again
To this day there is still some 700MHz spectrum unallocated.NO there isn't! I'm sorry but you are wrong here. The[…]
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Re: iTWire - The spectrum wars - again
If TPG or Optus are limited in the amount of spectrum they can buy (by a cashed up telstra with[…]
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Re: iTWire - Why owning a 4G LTE signal booster is beneficial?
All of the repeaters linked to in this article are ILLEGALThe only legal repeaters authorized for use by the ACMA[…]
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Re: iTWire - 10 Steps to Fight Back Against Identity Theft
Mortgage fraud where identity theft makes families homeless, is not being helped in the U.S. by private equity/lending firms, banks[…]