GUEST OPINION by Andy Searle, CEO, Business Process Enabling South Africa: As Australian companies wrestle with the economic and social impact of the COVID-19 pandemic, many are realising that old ways of operating are no longer an effective approach.
GUEST OPINION BY Todd Gorsuch, CEO, Customer Science: Heightened customer demand and a need for staff to work from home are causing big headaches for contact centres around the country.
To "accelerate interconnection opportunities", data centre experts Equinix reports meeting customer demand with "continuous investment in Melbourne and Sydney data centre expansions".
Thanks Sam! Best article I've read in a little while :)
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