Contact centre solutions provider 8x8 has appointed Michelle Marlan as senior manager – channel & alliances for Australia and New Zealand.
Global contact centre solutions vendor Avaya has entered into a strategic partnership with Afiniti, a provider of AI-based behavioural pairing solutions.
Unified Communication as a Service (UCaaS) provider, Access4, is hosting a deployment of Broadsoft’s newly released contact centre solution, BroadSoft CC-One.
Sam, interesting article thanks.In Victoria Australia we have had some pretty disastrous "invasions" causing some hospitals to almost close down[…]
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