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Displaying items by tag: contact centre agents
Tuesday, 23 March 2021 23:21
MaxContact Helps Contact Centre Agents Communicate and Collaborate More Effectively With Microsoft Teams Integration
Company Partners with Entrust ICT to deliver integrated solution
Published in
Resellers
Tagged under
- MaxContact
- Daniel Harding
- contact centre agents
- customer collaboration
- employee collaboration
- MaxContact Outbound Dialler
- MaxContact Inbound
- Microsoft Teams
- Microsoft Office 365 licenses
- Microsoft Phone System License
- PSTN calling
- Entrust ICT
- information and communication technology
- Vincent Kennedy
- contact centre solution
- Australia
Wednesday, 17 March 2021 11:41
8x8 launches Contact Center for Microsoft Teams
Cloud communications platform provider 8X8 has launched Contact Center for Microsoft Teams to deliver integrated customer engagement and global telephony direct routing that allows employees and contact centre agents to interact with customers from any Teams endpoint.
Published in
Enterprise Solutions
Tagged under
- 8x8
- Eight by Eight
- Contact Center for Microsofdt Teams
- Microsoft Teams
- Contact centres
- customer engagement
- global telephony
- Direct Routing
- contact centre agents
- emplyees
- Dejan Deklich
- Daniel Canning
- Microsoft
- Digital transformation
- Workflows
- collaboreation
- Metrigy Research
- Regulatory compliance
- customer issues
- Australia
- Peter Dinham
Tuesday, 21 July 2020 17:12
Settling into the new normal: a peek into the post COVID-19 call centre
GUEST OPINION BY MaxContact: Australia’s contact centres are hard at work developing a new modus operandi that allows them to run efficiently, regardless of whether agents are at home or in the office, writes Daniel Harding, Director – Australia Operations, MaxContact
Published in
Sponsored Announcements
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Comments
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Re: iTWire - DuckDuckGo, Vivaldi join Brave in opposing Google's new ad-targeting tech
Google proving yet again that in the last two-three decades, technocrats have only learned how to better exploit division in[…]
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Re: iTWire - NBN Co begins consultation ‘with industry in two-part wholesale pricing consultation paper’
I have unlimited 100/40 with tpg for $89 a month (about the same as or less than ADSL with TPG[…]
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Re: iTWire - Anger as woman researcher walks away empty-handed from hacking contest
She didn't walk away empty handed, she got a partial win which meant she got 50% of the prize value
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Re: iTWire - 11 years since Collateral Murder video, Assange languishes in prison
It's a mess, sadly. Will Assange ever be free?
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Re: iTWire - Hospitality marketplace provider Doshii adds three new PoS partners
Sounds like they'll be both processing plenty of Dosh and earning plenty of it too!