Displaying items by tag: contact centre agents

Wednesday, 17 March 2021 11:41

8x8 launches Contact Center for Microsoft Teams

Cloud communications platform provider 8X8 has launched Contact Center for Microsoft Teams to deliver integrated customer engagement and global telephony direct routing that allows employees and contact centre agents to interact with customers from any Teams endpoint.

Published in Enterprise Solutions

GUEST OPINION BY MaxContact: Australia’s contact centres are hard at work developing a new modus operandi that allows them to run efficiently, regardless of whether agents are at home or in the office, writes Daniel Harding, Director – Australia Operations, MaxContact

Australian-listed energy company AGL Energy is leveraging technology from unified communications vendor Avaya to enable its office-based contact centre agents to work remotely from home in response to the COVID 19 crisis.

Published in Energy

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