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Displaying items by tag: contact centre agents
Tuesday, 21 July 2020 17:12
Settling into the new normal: a peek into the post COVID-19 call centre
GUEST OPINION BY MaxContact: Australia’s contact centres are hard at work developing a new modus operandi that allows them to run efficiently, regardless of whether agents are at home or in the office, writes Daniel Harding, Director – Australia Operations, MaxContact
Published in
Sponsored Announcements
Thursday, 09 July 2020 17:17
Hold for the operator: Why the COVID-19 crisis has made contact centre agents more important than ever
GUEST OPINION by Brendan Maree, Vice President Asia Pacific, 8x8: In challenging times, an experienced, well trained contact centre team can be an invaluable asset to your organisation.
Published in
Sponsored Announcements
Thursday, 09 July 2020 16:43
Hold for the operator: Why the COVID-19 crisis has made contact centre agents more important than ever
GUEST OPINION by Brendan Maree, Vice President Asia Pacific, 8x8: In challenging times, an experienced, well trained contact centre team can be an invaluable asset to your organisation.
Published in
Health
WEBINARS ONLINE & DEMAND
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WEBINAR INVITE 15 & 16 Sept
GUEST EVENTS: Rapid application development platform vendors OutSystems have announced… -
ZEBRA WEBINAR PANEL DISCUSSION: Tuesday, 15 September, 2020 12:00PM. Empowering Distribution centres– Keeping the lights on through ongoing disruption
While there is no one-size-fits-all approach to sustaining demand during… -
WEBINAR INVITE 15 & 16 Sept
GUEST EVENTS: Rapid application development platform vendors OutSystems have announced… -
WEBINAR TODAY 26th August 4pm: Exploring Emerging Strategies for 5G Monetization
Network Operators continue to invest in 5G and build out… -
WEBINAR INVITE: Oneview Customer Perspective
WEBINAR INVITE: Oneview Customer Perspective: NYU Langone Health’s Senior Director,…
GUEST ARTICLES
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Overcoming the challenge of the rising data tide
Effective data management systems are key GUEST OPINION by Kathryn… -
CommsChoice SD-WAN helps Aspire Technologies deliver superior network experience and 100% uptime
GUEST RESEARCH Sydney, 14 September 2020: CommsChoice (ASX: CCG) said… -
Review - Tenda MW5c AC1200 whole home mesh Wi-Fi system
REVIEW PROMOTION Wi-Fi is wonderful for connecting phones, tablets, laptops,… -
Review - Tenda 4G09 AC1200 dual-band Wi-Fi 4G+ LTE router
REVIEW PROMOTION You can't always cable in the Internet wherever…
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WEBINAR INVITE 15 & 16 Sept
GUEST EVENTS: Rapid application development platform vendors OutSystems have announced…
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Newly discovered vulnerabilities putting OT networks at risk
GUEST RESEARCH by Claroty: Six critical vulnerabilities have been uncovered… -
ZEBRA WEBINAR PANEL DISCUSSION: Tuesday, 15 September, 2020 12:00PM. Empowering Distribution centres– Keeping the lights on through ongoing disruption
While there is no one-size-fits-all approach to sustaining demand during…
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Why a government agency needs enterprise search in the modern world
GUEST OPINION by Jamie Atherton, Country Manager ANZ, Hyland: Data… -
How secure connectivity can be a winner for Aussie landlords in the coronavirus era
The COVID-19 pandemic has created a buyers’ market for accommodation… -
4 ways to achieve effective ‘cyber hygiene’ in a work-from-home world
GUEST OPINION by Simon Howe, Vice President Sales – APAC,…
VENDOR NEWS
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Radware survey reveals remote work blind spots
SYDNEY, Sept 16 —The vast majority (83%) of C-level executives… -
Netlinkz Remains on Track for $15 million Revenue by Year End
PROMOTIONAL NEWS VIN, for most people it is either the… -
Supporting the real value of analytics
VENDOR NEWS: If we’re to rethink data’s potential, we must… -
How To Get a Smart TV VPN?
PROMOTIONAL NEWS Threats to your data security are everywhere. With… -
How we learned (the hard way) to de-pollute our data lakes
Our analytics ambitions may have taken a temporary hit, but… -
How Australian business can tap data for growth
It’s never been more important to put your business data… -
Beware - excessive permissions are the #1 cloud threat
GUEST OPINION by Eyal Arazi, Radware: Migrating workloads to public… -
YPB expands its anti-counterfeit footprint in SE Asia
VENDOR NEWS: The Chinese demand for Australian manufactured is high… -
INTERVIEW & WEBINAR INVITE Thursday September 3rd 2020 - 1:00pm AEST - The Transformative Cloud Collaboration Model
INTERVIEW PROMOTION Glenn Irvine is the Head of Cloud and… -
Roots Develops Go-To Market Strategies for Plant Based Meat Play
VENDOR NEWS: Roots Sustainable Agricultural Technologies Limited (ASX:ROO) has a…
Guest Opinion
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Overcoming the challenge of the rising data tide
Effective data management systems are key GUEST OPINION by Kathryn…
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Why a government agency needs enterprise search in the modern world
GUEST OPINION by Jamie Atherton, Country Manager ANZ, Hyland: Data…
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How secure connectivity can be a winner for Aussie landlords in the coronavirus era
The COVID-19 pandemic has created a buyers’ market for accommodation…
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4 ways to achieve effective ‘cyber hygiene’ in a work-from-home world
GUEST OPINION by Simon Howe, Vice President Sales – APAC,…
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WAN and security transformation for digital business success
GUEST OPINION COVID-19 has accelerated the digital transformation plans and…
Guest Interviews
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Lockdown caused cyber crime spike, says Radware
The lockdown in response to the COVID-19 pandemic has been… -
Hyland Australia plans push into government
Content services vendor Hyland is planning a major push into… -
Changing lives is a rewarding way to tackle skills shortages, says Iress CEO
GUEST OPINION There are currently more than 70 million displaced…
Guest Reviews
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Review - Tenda MW5c AC1200 whole home mesh Wi-Fi system
REVIEW PROMOTION Wi-Fi is wonderful for connecting phones, tablets, laptops,…
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Review - Tenda 4G09 AC1200 dual-band Wi-Fi 4G+ LTE router
REVIEW PROMOTION You can't always cable in the Internet wherever…
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Review - CAT Video Repair Software
REVIEW PROMOTION No matter how careful we are, and no… -
SolarWinds AppOptics Brings Application and Infrastructure Performance to Light
It's imperative in today's complex interconnected world of software and…
Guest Research
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Australian frontline healthcare organisations helped by Workday to battle COVID-19 pandemic
COMMISSIONED RESEARCH The devastation caused by the COVID-19 pandemic has… -
Vertel reveals the top 10 technologies that will impact workplaces between 2020 and 2025
GUEST RESEARCH: SD-WAN set to be a pillar technology in… -
Remotely Exploitable ICS Vulnerabilities on Rise, as Reliance on Remote Access to Industrial Networks Increases During COVID-19
GUEST RESEARCH: New report from Claroty researchers finds latest ICS… -
New Research from Rapid7 Finds Australia 14th Most Exposed to Cyber Risks
GUEST RESEARCH: While there has been an average 13% decrease… -
DDLS survey reveals a lack of commitment from Australian organisations to cybersecurity training
Research reveals trends and opportunities in the ICT training and…
Guest Research & Case Studies
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CommsChoice SD-WAN helps Aspire Technologies deliver superior network experience and 100% uptime
GUEST RESEARCH Sydney, 14 September 2020: CommsChoice (ASX: CCG) said…
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Newly discovered vulnerabilities putting OT networks at risk
GUEST RESEARCH by Claroty: Six critical vulnerabilities have been uncovered…
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Australian office workers lack confidence employers have a post-pandemic plan
Electronic signature platform, DocuSign, today launched its newest research, identifying…
Channel News
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Amazon to sell Spacetalk in the UK in deal with MGM Wireless
Ecommerce giant Amazon is signed up to sell MGM Wireless’… -
RingCentral signs master agent Australian distribution deal with Westcon-Comstor
Enterprise cloud communications provider RingCentral Australia has announced a master… -
Avaya, Tradewinds Brokerage ink master agent agreement
Unified communications vendor Avaya and Tradewinds Brokerage have signed a…
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MaxContact partners with CommsChannel in Australian market
UK-based cloud contact centre provider MaxContact has expanded its Australian… -
Melbourne’s Royal Children’s Hospital selects Spectralink for communications
The Royal Children’s Hospital Melbourne (RCH) has selected purpose-built, enterprise-grade… -
Dialog receives monday.com Preferred Partner Accreditation in Australia, New Zealand
STRATEGIC ALLIANCE ANNOUNCEMENT 30 July 2020: Dialog Information Technology, Australia's… -
Dicker Data appointed Australian market distributor for Cohesity
ASX-listed IT hardware, software and cloud distributor, Dicker Data has… -
NEW APAC PARTNERSHIP FOR RUNECAST & ANATAS
STRATEGIC ALLIANCE ANNOUNCEMENT: ANATAS, an FTS Group company and award-winning… -
Zebra hosts first ANZ livestream channel partner event
In lieu of their annual Channel Partner Roadshow, Zebra Technologies… -
Zebra hosts first ANZ livestream channel partner event
In lieu of their annual Channel Partner Roadshow, Zebra Technologies…
Comments
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Re: iTWire - 'There's a bear in there' – fine for Play School, not for your network
This is an unbearably good headline :-)
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Re: iTWire - A smaller picture: Turnbull's musings on the national broadband network
Great Stuff Sam - I wish this could go out to a larger audience.
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Re: iTWire - A smaller picture: Turnbull's musings on the national broadband network
5G will save us, and the NBN will have to be redone anyway.
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Re: iTWire - A smaller picture: Turnbull's musings on the national broadband network
As always, a great article Sam.
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Re: iTWire - A smaller picture: Turnbull's musings on the national broadband network
I will never forgive him.
