The first four months of the COVID-19 pandemic saw Australian telco call centres affected by global lockdowns leading to consumers being unable to contact their provider to report their phone or Internet complaints, according to the Telecommunications Industry Ombudsman (TIO).
The impacts of the COVID-19 pandemic have underscored the importance of telecommunications to Australians, and that the regulatory structure governing the industry provides suitable consumer safeguards while encouraging innovation, according to industry lobby group, Communications Alliance.
The Australian Government has established an Australian Broadband Advisory Council to provide it with advice on maximising the “economic upside” of increased digital connectivity for Australian businesses and consumers.
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Also I updated the links in the article above so they work now. Sorry about that.