Displaying items by tag: consumers

Globally, there have been over 232 billion downloads, US$168 billion in consumer spend, and 3.8 trillion hours spent on mobile apps, according to a new report by mobile data and analytics provider App Annie.

Australians are paying more for their broadband and mobile phone services than they were a year ago but are receiving faster NBN speeds and more data allowances in their mobile plans in return, the ACCC’s 2020-21 Communications Market Report shows.

New Zealand’s consumer competition regulator The Commerce Commission has recommended that consumers buying online for Christmas do their research before using an online store for the first time and check any statements on the website about when the goods will be delivered. 

Consumers in the Asia region have significantly increased their use of digital channels to engage with businesses and service providers since the outbreak of COVID-19.

Consumers are expected to splash $60 billion nationwide throughout the festive season, with Australians thinking of getting online presents delivered are encouraged to get in now to ensure they don’t miss out on getting their preferred Christmas purchases.

Australia has the highest uptake of payment service Buy Now Pay Later (BNPL) of any country, with 24% of Australian consumers utilising the service, compared with just 11% globally, according to a new report.

The competition watchdog, the ACCC, has called for measures addressing Google’s dominance in search engine services, including a choice screen that provides consumers with a selection of search engines, to be introduced in Australia.

New Zealand’s competition enforcement agency The Commerce Commission has accepted enforceable undertakings from electricity lines company Eastland Network Limited for overcharging its customers $327,000 in the 2020 assessment period. 

GUEST OPINION by Mark Weaser, Vice President, APAC, OutSystems:  Customer experience (CX) has quickly become a top business priority as more of us interact and transact online. However, CX transformation initiatives are rare in the healthcare sector, despite the increasing adoption and use of virtual care visits. While you might feel satisfied with your healthcare provider in person, the industry has a prominent delivery gap. Only 34 percent of consumers feel that they get the information they need and 56 percent don’t think they get the same quality of care in virtual settings as compared to an in-person visit^[1].

COMPANY NEWS by Ping Identity: The global transformation of daily life has changed how people everywhere interact with brands. With experiences increasingly online, Australian consumers are less tolerant of frustration and will abandon a brand if they aren't able to balance convenience and privacy, according to a new survey from Ping Identity, the intelligent identity solution for the enterprise.

The majority of money remitters reviewed by the ACCC are now giving consumers the tools they need to easily compare the total price of international money transfers, according to the competition watchdog, the ACCC.

The Lorna Jane womens activewear manufacturer and retailer has been ordered by the Federal Court to pay $5 million in penalties for making false and misleading representations to consumers, and engaging in conduct liable to mislead the public in connection with the promotion and supply of its LJ Shield Activewear.

A $2.1 million project by the Digital Health Cooperative Research Centre (CRC) to collect patient data in one place is aimed at better equipping healthcare workers when making critical and life-saving clinical decisions.

Aside from the scientists and doctors battling COVID, one of the world’s toughest jobs is running a global cyber protection company that protects the workloads of consumers, businesses, enterprise companies, governments and the world’s top sports teams, and the man for the job is former top GoDaddy executive, Patrick Pulvermueller, who joined us on iTWireTV.

e-commerce sales in the Indian market are forecast to reach US$120.1 billion - or 8.8 trillion rupee - in 2025, with the country witnessing high growth in the past few years, according to one global data and analytics firm.

Consumers are willing to pay and spend more in return for highly personalised experiences, according to a survey. However, businesses are hard-pressed in providing it due to lack of initiatives within their stakeholders.

Australian Internet Service Providers (ISPs) have been requested to block more illegal offshore gambling websites by the telecommunications industry regulator ACMA as the authority continues its rigorous campaign against illegal gambling.

Fake online reviews will be responsible for $1.2 billion of Australian ecommerce purchases made in 2021, according to newly published economic study.

Independent petrol retail chains Speedway, Metro Petroleum, United, Vibe and FuelXpress had the cheapest petrol in Australia’s eight capital cities in 2020, according to a new report by Australia’s competition watchdog.

Millions of people around the world are spending more time indoors. With all new “solid state” formaldehyde sensing, sealed HEPA 13 standard filtration and 20% quieter airflow projection, Dyson says its the new Purifier Formaldehyde range ensures “a cleaner home environment.”