Displaying items by tag: consumer safeguards

Engine Australia has been appointed by the Australian Communications and Media Authority (ACMA) to develop and operate Australia’s first national self-exclusion register for online and phone gambling.

Australia’s telecommunications regulator, the Australian Communications and Media Authority (ACMA), has taken action to enhance NBN consumer experience rules to protect Australians during the final phase of the National Broadband Network migration.

New Zealand’s competition regulator, The Commerce Commission, has released its first set of final decisions on the input methodologies that will apply to fibre fixed line access services, with new rules designed to safeguard consumers of fibre broadband.

The impacts of the COVID-19 pandemic have underscored the importance of telecommunications to Australians, and that the regulatory structure governing the industry provides suitable consumer safeguards while encouraging innovation, according to industry lobby group, Communications Alliance.

The telecommunications regulator, the Australian Communications and Media Authority (ACMA), says it is actively working with the communications and media services sectors to help them maintain critical services while continuing to provide important consumer safeguards during the COVID-19 pandemic.

ACCAN, the consumer group representing telecommunications consumers, says more needs to be done to recognise the impact of unreliable telco services on consumers.

The Federal Government is overhauling consumer protections to "better reflect the way that modern telecommunication services" are delivered in Australia.

Australians are being put at risk due to inadequate consumer protection frameworks around the reliability of telecommunications services, according to the telecommunications consumer interest lobby group the Australian Communications Consumer Action Network.

Communications industry lobby group Communications Alliance has called for Australia to move to a simpler, more transparent framework of safeguards around the reliability of telecommunications services, ensuring secure access and customer choice in a competitive market.

The Australian Communications and Media Authority has expanded its Consumer Consultative Forum, with the appointment of eight new members.

A stronger protection code for telecommunications consumers has been released in a move designed to improve customer service for telco users across Australia.