Displaying items by tag: consumer safeguards

Australia’s telecommunications regulator, the Australian Communications and Media Authority (ACMA), has taken action to enhance NBN consumer experience rules to protect Australians during the final phase of the National Broadband Network migration.

Published in Technology Regulation

New Zealand’s competition regulator, The Commerce Commission, has released its first set of final decisions on the input methodologies that will apply to fibre fixed line access services, with new rules designed to safeguard consumers of fibre broadband.

Published in Technology Regulation

The impacts of the COVID-19 pandemic have underscored the importance of telecommunications to Australians, and that the regulatory structure governing the industry provides suitable consumer safeguards while encouraging innovation, according to industry lobby group, Communications Alliance.

Published in Technology Regulation

The telecommunications regulator, the Australian Communications and Media Authority (ACMA), says it is actively working with the communications and media services sectors to help them maintain critical services while continuing to provide important consumer safeguards during the COVID-19 pandemic.

Published in Telecoms & NBN

ACCAN, the consumer group representing telecommunications consumers, says more needs to be done to recognise the impact of unreliable telco services on consumers.

Published in Telecoms & NBN

The Federal Government is overhauling consumer protections to "better reflect the way that modern telecommunication services" are delivered in Australia.

Published in Telecoms & NBN

Australians are being put at risk due to inadequate consumer protection frameworks around the reliability of telecommunications services, according to the telecommunications consumer interest lobby group the Australian Communications Consumer Action Network.

Published in Market

Communications industry lobby group Communications Alliance has called for Australia to move to a simpler, more transparent framework of safeguards around the reliability of telecommunications services, ensuring secure access and customer choice in a competitive market.

Wednesday, 26 September 2018 11:58

ACMA expands telco consumer forum

The Australian Communications and Media Authority has expanded its Consumer Consultative Forum, with the appointment of eight new members.

Published in Technology Regulation

A stronger protection code for telecommunications consumers has been released in a move designed to improve customer service for telco users across Australia.

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