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Displaying items by tag: consumer protection rules
Wednesday, 30 September 2020 02:04
Telco problems cost Australians millions of dollars in lost time
Resolving phone and Internet issues costs Australians over $150 million per year in lost time, according to new research from Australia's communications consumers peak body, the Australian Communications Consumer Action Network (ACCAN).
Published in
Telecoms & NBN
Tagged under
- communications consumers
- Australian Communications Consumer Action Network (ACCAN)
- Teresa Corbin
- consumers
- telcos
- Phone services
- Internet services
- lost time
- Australians
- Still Waiting report
- social media
- consumer protection rules
- Federal Government
- Consumer Safeguards Review
- customer services
- complaints handling
- telecommunications
- Australia
- Peter Dinham
Tuesday, 01 September 2020 00:16
Telstra, Optus, TPG, Dodo 'let down customers' with breaches of NBN service continuity rules, says ACMA
The Australian Communications and Media Authority (ACMA) has blasted Telstra, Optus, TPG and Dodo for letting down their customers, finding all of the telcos in breach of consumer protection rules after more than 1,500 of their customers were left without services while trying to migrate to the National Broadband Network (NBN).
Published in
Telecoms & NBN
Tagged under
- Telstra
- Optus
- TPG
- Dodo
- telcos
- Australian Communications and Media Authority ACMA
- ACMA
- National Broadband Network (NBN)
- NBN
- Customers
- Breaches
- consumer protection rules
- Nerida O’Loughlin
- Rules
- Phone services
- Internet services
- NBN migration
- Compliance
- Federal Court
- telecommunications
- Australia
- Peter Dinham
- enforceable undertakings
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Comments
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Re: iTWire - City of Sydney revises net zero carbon emissions target
Thanks Peter! A story well worth reporting.A tiny step in a better direction except that 2035 will be far too[…]
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Re: iTWire - NBN Co technicians walk off the job nation-wide in ongoing protest
Pyramid payments for the rollout and the smallest chunk for the actual guys doing the rollout. What a surprise from[…]
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Re: iTWire - Telstra bringing its 5G Home Internet to more Aussies in 2021 as the march of wireless continues
By moving away from fibre and sticking with an archiac mess of copper the Coalition ensured that wireless would be[…]
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Re: iTWire - ACCC seeks leave to appear in Epic Games, Apple Court appeal
This is such an interested case, that will shape the World's view of a controlled monopoly or is it a[…]
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Re: iTWire - NBN reckoning coming? Aussie Broadband is the latest to warn the NBN needs to rebalance its pricing
Excellent article thx Alex -Pricing to enable bonuses to execs while hiding what they do to their 'essential workers' -[…]