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Displaying items by tag: consumer protection rules
Wednesday, 30 September 2020 02:04
Telco problems cost Australians millions of dollars in lost time
Resolving phone and Internet issues costs Australians over $150 million per year in lost time, according to new research from Australia's communications consumers peak body, the Australian Communications Consumer Action Network (ACCAN).
Published in
Telecoms & NBN
Tagged under
- communications consumers
- Australian Communications Consumer Action Network (ACCAN)
- Teresa Corbin
- consumers
- telcos
- Phone services
- Internet services
- lost time
- Australians
- Still Waiting report
- social media
- consumer protection rules
- Federal Government
- Consumer Safeguards Review
- customer services
- complaints handling
- telecommunications
- Australia
- Peter Dinham
Tuesday, 01 September 2020 00:16
Telstra, Optus, TPG, Dodo 'let down customers' with breaches of NBN service continuity rules, says ACMA
The Australian Communications and Media Authority (ACMA) has blasted Telstra, Optus, TPG and Dodo for letting down their customers, finding all of the telcos in breach of consumer protection rules after more than 1,500 of their customers were left without services while trying to migrate to the National Broadband Network (NBN).
Published in
Telecoms & NBN
Tagged under
- Telstra
- Optus
- TPG
- Dodo
- telcos
- Australian Communications and Media Authority ACMA
- ACMA
- National Broadband Network (NBN)
- NBN
- Customers
- Breaches
- consumer protection rules
- Nerida O’Loughlin
- Rules
- Phone services
- Internet services
- NBN migration
- Compliance
- Federal Court
- telecommunications
- Australia
- Peter Dinham
- enforceable undertakings
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