The Telecommunications Industry Ombudsman has launched a new brand, logo and website with Ombudsman Judi Jones saying the new website makes it easier for consumers and small businesses to make a new complaint, update an existing complaint, understand what is involved and the next steps in the process.

There has been a year-on-year reduction in the ratio of telecommunications consumer complaints in the first three months of 2019, compared to the corresponding three-month period in 2018.

Published in Telecoms & NBN

The latest report by the Telecommunications Industry Ombudsman showing significant falls in complaints volumes about landline, mobile and Internet services does not represent “job done” by any means, according to the  telecommunications industry lobby group, Communications Alliance.

Published in Telecoms & NBN

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