Displaying items by tag: complaints

Complaints to the Telecommunications Industry Ombudsman (TIO) over the past 12 months have fallen across TPG Telecom’s major brands Vodafone, TPG and iiNet, as the company says it continues its focus on improving customer experience.

Published in Telecoms & NBN

Australian Internet Service Providers (ISPs) have been requested to block more illegal offshore gambling websites by the telecommunications industry regulator ACMA as the authority continues its rigorous campaign against illegal gambling.

Published in Security

It's reportedly only a "small decrease" in complaint rates, but at least complaints are down, and not up.

Published in Telecoms & NBN

The three months between October and December 2020 showed a drop in complaints rates for Australia’s telecommunications service providers to the Telecommunications Industry Ombudsman (TIO), according to the telecoms industry peak body Communications Alliance.

Published in Telecoms & NBN

Consumer complaints to Australia’s telcos increased by 7.8 complaints per 10,000 Services- in Operation (SIOs) for three months of the July-September 2020 quarter, an increase over the previous quarter’s ratio of 7.4.

Published in Telecoms & NBN

Complaints about phone and Internet services by small businesses have grown overall for the third consecutive quarter, with residential consumers and small businesses lodging 34,476 complaints in the three months between July and September — an increase of 3.4% on the previous quarter — and the third consecutive quarter of incremental growth in overall complaints.

Published in Telecoms & NBN
Wednesday, 10 June 2020 03:35

Drop in consumer complaints about telcos

Complaints about telco services by telecommunications consumers dropped nearly 14% in the three months of the January to March quarter this year, compared to the same quarter last year, according to the latest report from telecommunications lobby group Communications Alliance.

Small businesses experiencing financial loss, signing up to unsuitable plans, breakdowns in communication when fixing faults, and lack of a suitable backup plan when phone and Internet services are disrupted, are amongst a raft of issues reported to the Telecommunications Industry Ombudsman(TIO) since 2016 and this year.

Complaints about unwanted telemarketing calls from solar companies have halved since 2018, following a clampdown by the Australian Communications and Media Authority (ACMA) to reduce illegal telemarketing calls from the solar sector.

Published in Energy

New Zealand’s competition enforcement agency The Commerce Commission has been inundated with a significant increase in consumer complaints about retailers selling online in recent weeks, prompting the regulator to issue a reminder to retailers of their obligations when they sell products online.

Published in Market

The Australian Communications and Media Authority (ACMA) has announced that it will conditionally relax enforcement on telcos who do not comply with certain segments of the TCP Code during COVID-19 health crisis.

Published in Technology Regulation
Wednesday, 01 April 2020 02:19

Sharp drop in consumer complaints to telcos: ACMA

Complaints about services by telecommunications consumers to telecoms providers dropped sharply in volume in the 2019 December quarter, declining by 25.9% compared to the same period in 2018.

Published in Telecoms & NBN

Phone and Internet complaints by Australian consumers and small businesses declined in the final quarter of 2019, but there’s been a steady 1% increase in complaints when comparing July to December 2019 against the same period in the previous year.

Published in Telecoms & NBN

New Zealand holiday rental management and accommodation company Bachcare says there are “inaccuracies” in the country’s competition regulator The Commerce Commission’s statement about online reviews in which the Commission said that Bachcare had misled consumers. 

Published in Technology Regulation

The Communications Alliance has released its "first expanded Complaints in Context report, showing that for participating service providers in July to September of this year, there were 6.8 complaints received by the Telecommunications Industry Ombudsman (TIO) per 10,000 Services in Operation (SIO)".

Published in Telecoms & NBN

New Zealand telecommunications retail service providers generated the highest number of complaints under the Fair Trading Act to the country’s competition regulator, The Commerce Commission.

More than 30,000 consumers and small businesses complained about their phone and Internet services - with many complaining about problems with their bills and the quality of customer service - over a three month period to the end of September this year, according to the latest complaints report from the Telecomunications Industry Ombudsman.

Published in Telecoms & NBN

A year after introducing strict new complaints-handling requirements, the telecoms regulator ACMA has released data showing telcos received a total of 1.4 million complaints over the full 2018–19 financial year - but concerns over telcos providing "late or inaccurate data" have resulted in the authority excluding the data provided by Optus from its report.

Published in Telecoms & NBN

Retailer Target has admitted to the competition watchdog, the ACCC, that it may have breached Australian Consumer Law by making false or misleading representations in its dealings with customers who purchased faulty Sony PlayStations.

Published in Hardware
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