Complaints about phone and Internet services decreased 4% in the last financial year ending 30 June 2020, but despite the drop residential consumers and small businesses still made 127,151 complaints to the Telecommunications Industry Ombudsman over the 12-months, according to the TIO’s 2019-20 annual report.
The Telecommunications Industry Ombudsman (TIO) is partnering with Melbourne'based software developer Resolve to implement a business'critical case management system.
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