Australian supermarket Coles has tapped RELEX Solutions, a provider of retail optimisation software, to “centralise its ordering systems, improve food freshness, and reduce food waste.”
Further gains are possible by understanding customer journeys at an even deeper level
GUEST OPINION by Mike Hicks, Principal Solutions Architect at ThousandEyes: Australian retail achieved somewhat of a milestone during the recent annual results season: widespread profitability from online operations.
One of Australia's two big supermarket chains, Coles, was hit by an IT outage for a little over four hours and forced to shut its outlets, with shoppers unable to complete purchases due to an inability to process payments.
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