Flight Centre has buckled under weeks of pressure from Australia’s competition and consumer watchdog the ACCC and has now stopped charging customers hundreds of dollars in cancellation fees in order to get a refund for travel cancelled due to the COVID-19 pandemic.
The impact of the coronavirus pandemic could cost telecoms operators more than US$25 billion in lost revenue during the next nine months, with more than 650 million passenger trips to be cancelled due to the virus – accounting for over 80% of the anticipated international passenger trips that were previously forecast before the spread of the virus, according to one research firm.
Phone and Internet complaints by Australian consumers and small businesses declined in the final quarter of 2019, but there’s been a steady 1% increase in complaints when comparing July to December 2019 against the same period in the previous year.
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