Displaying items by tag: artifical intelligence

Wednesday, 15 July 2020 13:18

Why the future of contact centres is cloud-based

By Darren Rushworth, president, NICE Asia Pacific

VENDOR PROMOTION In the early stages of the COVID-19 lockdown, all attention was focused on how to implement business continuity plans to keep organisations up and running. This included putting provisions in place to let staff members work from home with little notice, including contact centre agents.

Wednesday, 15 July 2020 13:12

Why the future of contact centres is cloud-based

VENDOR PROMOTION In the early stages of the COVID-19 lockdown, all attention was focused on how to implement business continuity plans to keep organisations up and running. This included putting provisions in place to let staff members work from home with little notice, including contact centre agents.

Published in Cloud
Tuesday, 21 April 2020 15:18

Edging towards intelligence everywhere

VENDOR CONTRIBUTION by Bob Yang, Regional VP APAC Sales SEAGATE TECHNOLOGY: In the data age, nanoseconds matter. But at the same time, the sheer volume of data generated by Internet of Things sensors means centralisation is no longer the answer. Hence the rise of edge computing with tiered architectures powering artificial intelligence.

Published in Data

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