Alibaba's global research initiative has compiled its must-read forecast of the fascinating leading trends that will shape the tech industry in the year ahead.
The lack of clarity as to what constitutes AI has contributed to skepticism regarding the reality of its delivery.
By Darren Rushworth, president, NICE Asia Pacific
VENDOR PROMOTION In the early stages of the COVID-19 lockdown, all attention was focused on how to implement business continuity plans to keep organisations up and running. This included putting provisions in place to let staff members work from home with little notice, including contact centre agents.
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