Displaying items by tag: artifical intelligence

Sunday, 18 October 2020 20:57

How real is AI?

The lack of clarity as to what constitutes AI has contributed to skepticism regarding the reality of its delivery.

Published in Security
Wednesday, 15 July 2020 13:18

Why the future of contact centres is cloud-based

By Darren Rushworth, president, NICE Asia Pacific

VENDOR PROMOTION In the early stages of the COVID-19 lockdown, all attention was focused on how to implement business continuity plans to keep organisations up and running. This included putting provisions in place to let staff members work from home with little notice, including contact centre agents.

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