Displaying items by tag: Zendesk

Thursday, 07 April 2022 14:45

Access4 adds call analytics to Sasboss

Melbourne-based SaaS unified communications specialist has added iCall Suite call analytics to its Sasboss provisioning and management platform.

COMPANY NEWS: ActiveCampaign, the leader in customer experience automation (CXA), is named G2’s 2022 Best Software in eight categories, landing at No. 5 in the marketing products category and No. 6 in Global Sellers out of the top 50 and 100 software products, respectively. Because of the company’s commitment to the success of its customers, ActiveCampaign continues to receive high sentiment ratings well above its competitors.

Published in Company News

GUEST RESEARCH: Zendesk’s landmark annual research has highlighted the disconnect between Australian business leaders and their support agents on the level of customer service they provide, with their customers echoing the same sentiment.

Published in Guest Research

Research commissioned by Zendesk, the SaaS-based customer support and experience platform, shows agility is tied to the longevity of business success and is the new top customer experience priority for the majority of managers and support agents.

Published in CIO Trends

Productivity platform operator ClickUp has hired James Slattery to lead its new APAC operation.

Published in People Moves

Software company Zendesk reports in its latest study that Australian leaders are confident how agile they are despite the pandemic. The majority of customer service managers benefitted from being proactive as it saved time and costs, the study found.

Published in Data
Friday, 12 March 2021 19:04

What is the 'post-COVID normal?'

We asked a number of IT executives what the 'new normal' might look like as the impact of COVID-19 wanes.

Published in Cloud
Tagged under
Tuesday, 02 February 2021 15:42

Zendesk Suite offers 'one with the lot'

Customer service software Zendesk has announced Zendesk Suite, bringing all of the company's service capabilities into one package.

Published in Business Software
Friday, 30 October 2020 08:45

New APIs for iCall Suite

Marketing software developer Tollring has extended the APIs for its iCall Suite call analytics and call recording products to allow integration with CRM and BI systems.

Tuesday, 03 September 2019 14:20

Zendesk and the art of customer maintenance

According to Adrian McDermott, President of Product at Zendesk, the trouble-ticket is no longer enough to manage customer interactions.

Published in Business Software
Thursday, 22 June 2017 17:06

Vic minister offers a new home for Fujitsu

Victoria's Minister for Small Business, Innovation and Trade Philip Dalidakis took advantage of an invitation to speak at the Fujitsu World Tour's Melbourne leg to encourage the company to relocate to Melbourne.

Published in Government Tech Policy
Wednesday, 13 April 2016 11:01

Zendesk Message blends bodies with bots

Zendesk Message works with Facebook's Messenger platform allowing companies to combine automated responses and human conversations.

Published in Business Software

A new feature available to Zendesk's enterprise clients provides advance warning that an interaction is not going well.

Published in Enterprise Solutions
Monday, 03 August 2015 10:59

McKenzie's the new identity at Centrify

Identity specialist Centrify has appointed Lachlan McKenzie as country manager for Australia and New Zealand.

Published in People Moves
Thursday, 09 July 2015 15:06

Adam returns to Melbourne to lead Zendesk

Customer service software provider Zendesk has appointed Brett Adam to the dual roles of vice president for engineering and ANZ managing director.

Published in People Moves
Friday, 17 April 2015 16:59

Zendesk's Zopim goes Premium

Zendesk has launched Zopim Premium, a version of the live chat software aimed at larger customer service teams.

Published in Cloud

Cloud-based customer service platform vendor Zendesk has boosted its Australian and Asia Pacific business with two new senior appointments.

Published in People Moves
Thursday, 29 January 2015 15:07

Xero boosts leadership team in global growth push

New Zealand global accounting software company Xero has appointed a US-based executive VP and CFO to help spearhead its next stage of growth in the North American market and other international markets.

Published in Accounting Software
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