Displaying items by tag: Zendesk

Software company Zendesk reports in its latest study that Australian leaders are confident how agile they are despite the pandemic. The majority of customer service managers benefitted from being proactive as it saved time and costs, the study found.

Published in Data
Friday, 12 March 2021 19:04

What is the 'post-COVID normal?'

We asked a number of IT executives what the 'new normal' might look like as the impact of COVID-19 wanes.

Published in Cloud
Tagged under
Tuesday, 02 February 2021 15:42

Zendesk Suite offers 'one with the lot'

Customer service software Zendesk has announced Zendesk Suite, bringing all of the company's service capabilities into one package.

Published in Business Software
Friday, 30 October 2020 08:45

New APIs for iCall Suite

Marketing software developer Tollring has extended the APIs for its iCall Suite call analytics and call recording products to allow integration with CRM and BI systems.

Tuesday, 03 September 2019 14:20

Zendesk and the art of customer maintenance

According to Adrian McDermott, President of Product at Zendesk, the trouble-ticket is no longer enough to manage customer interactions.

Published in Business Software
Thursday, 22 June 2017 17:06

Vic minister offers a new home for Fujitsu

Victoria's Minister for Small Business, Innovation and Trade Philip Dalidakis took advantage of an invitation to speak at the Fujitsu World Tour's Melbourne leg to encourage the company to relocate to Melbourne.

Published in Government Tech Policy
Wednesday, 13 April 2016 11:01

Zendesk Message blends bodies with bots

Zendesk Message works with Facebook's Messenger platform allowing companies to combine automated responses and human conversations.

Published in Business Software

A new feature available to Zendesk's enterprise clients provides advance warning that an interaction is not going well.

Published in Enterprise Solutions
Monday, 03 August 2015 10:59

McKenzie's the new identity at Centrify

Identity specialist Centrify has appointed Lachlan McKenzie as country manager for Australia and New Zealand.

Published in People Moves
Thursday, 09 July 2015 15:06

Adam returns to Melbourne to lead Zendesk

Customer service software provider Zendesk has appointed Brett Adam to the dual roles of vice president for engineering and ANZ managing director.

Published in People Moves
Friday, 17 April 2015 16:59

Zendesk's Zopim goes Premium

Zendesk has launched Zopim Premium, a version of the live chat software aimed at larger customer service teams.

Published in Cloud

Cloud-based customer service platform vendor Zendesk has boosted its Australian and Asia Pacific business with two new senior appointments.

Published in People Moves
Thursday, 29 January 2015 15:07

Xero boosts leadership team in global growth push

New Zealand global accounting software company Xero has appointed a US-based executive VP and CFO to help spearhead its next stage of growth in the North American market and other international markets.

Published in Accounting Software
Tuesday, 09 September 2014 17:00

Meldium joins LogMeIn family

Cloud services provider LogMeIn has acquired BBA, a startup offering cloud-based single-sign-on, password management, and identity and access management under the Meldium brand.

Published in Listed Tech
Tuesday, 30 October 2012 13:46

Zendesk Voice puts call centres in the cloud

Customer service specialist Zendesk has added to the range of services it offers to Australian clients - Zendesk Voice provides call centre capabilities as a cloud service.

Published in Cloud Services
Saturday, 12 May 2012 00:57

Podio allows ad hoc team collaboration

Citrix Podio makes it possible for non-technical users to build their own collaboration workflows, with integration with other cloud-based services including file storage, conferencing and more.

Thursday, 12 April 2012 16:29

Zendesk tops 1000 Australian customers

Cloud-based helpdesk systems provider Zendesk has signed its one thousandth Australian customer. The milestone was reached six months after the company set up shop in Australia.

Published in Development

Zendesk, the proven cloud-based help desk software provider, today announced its new Search Analytics feature that provides Zendesk customers with insight into how their customers try to help themselves by using self-service content. These 'silent' customers often rely exclusively on self-service content to solve their issues, without ever trying to reach a customer service representative. The understanding of how self-service customers behave is a powerful tool that organisations can use to help shape their customer service strategy. The Search Analytics feature can be viewed through the Reporting Dashboard in Zendesk that delivers key metrics organisations can use to optimise the customer service experience.

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