GUEST OPINION by Sam Deckert, Founder and Principal Consultant at Peak Insight: It’s tempting to view business collaboration projects as complex activities that take a long time to show a significant return on investment. Planning and deployment is likely to take months and any impact on daily activity will take an extended period to become apparent.
Cloud communications platform provider 8X8 has launched Contact Center for Microsoft Teams to deliver integrated customer engagement and global telephony direct routing that allows employees and contact centre agents to interact with customers from any Teams endpoint.
SailPoint has announced additional extensibility functionality to its platform in a move it says enables customers to infuse its identity platform’s core functionalities within their workflows, reducing integration development from months to days or even hours.
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