CRM vendor Pegasystems has released new digital messaging capabilities within its Pega Customer Service application, providing interoperability with virtually any chat or messaging channel.

A coalition of 47 organisations and individuals have written to the British spy agency, Government Communications Headquarters, raising objections to a proposal to insert a privileged user in an encrypted conversation, so that a government could spy on such interactions without actually breaking encryption.

A number of well-respected security professionals have slammed the news agency Bloomberg for an op-ed it ran on Tuesday, claiming that WhatsApp's end-to-end encryption was a gimmick, after reports emerged that the app could be exploited by mobile spyware by merely calling the phone of a would-be victim.