A new treaty between the US and the UK to be signed this month will make it mandatory for American social media companies such as Facebook and WhatsApp to hand over information to British police, security services and prosecutors, a report claims.

CRM vendor Pegasystems has released new digital messaging capabilities within its Pega Customer Service application, providing interoperability with virtually any chat or messaging channel.

A coalition of 47 organisations and individuals have written to the British spy agency, Government Communications Headquarters, raising objections to a proposal to insert a privileged user in an encrypted conversation, so that a government could spy on such interactions without actually breaking encryption.