GUEST OPINION by Daniel Harding, MaxContact’s Director – Australia Operations: Webchat, SMS and email can enable you to deliver better customer service but only if you invest time and resources to implement them smartly.
Optus has introduced a price guarantee on sales of its 5G phones, guaranteeing to match retail prices offered by competitors.
BT’s research into the latest communication channels being used by contact centres finds increasing use of webchat as a channel for advisors to talk to customers.
Dud Swans? Wasn’t Swan one of your colleagues once?
If the Government and State Governments were fair dinkum they would be using existing legislation to protect children on line.In[…]
https://uploads.disquscdn.c... This is rubbish, I respect ITNEWS and I would love to see opinion pieces labeled as opinions.... this is[…]
My head is spinning. Did the Feds just gift Telstra a couple bill to buy a business?
Great news & well done Joe & Gary!Defence businesses, not just candidates can also use DISP members to help with[…]