Displaying items by tag: Webchat

GUEST OPINION by Daniel HardingMaxContact’s Director – Australia Operations: Webchat, SMS and email can enable you to deliver better customer service but only if you invest time and resources to implement them smartly.

Published in Guest Opinion

Optus has introduced a price guarantee on sales of its 5G phones, guaranteeing to match retail prices offered by competitors.

BT’s research into the latest communication channels being used by contact centres finds increasing use of webchat as a channel for advisors to talk to customers.

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