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Thursday, 09 July 2020 17:17

Hold for the operator: Why the COVID-19 crisis has made contact centre agents more important than ever

GUEST OPINION by Brendan Maree, Vice President Asia Pacific, 8x8: In challenging times, an experienced, well trained contact centre team can be an invaluable asset to your organisation.

Published in Sponsored Announcements

Thursday, 09 July 2020 16:43

Hold for the operator: Why the COVID-19 crisis has made contact centre agents more important than ever

GUEST OPINION by Brendan Maree, Vice President Asia Pacific, 8x8: In challenging times, an experienced, well trained contact centre team can be an invaluable asset to your organisation.

Published in Health

Friday, 05 June 2020 12:09

GreyScan, University of Tasmania collaborate to develop COVID-19 environment mobile trace detection tool

Australian technology company GreyScan is partnering with the University of Tasmania to develop a mobile trace detection tool to "rapidly and accurately detect" coronavirus and other surface viruses in the environment.

Published in Science

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WEBINARS ONLINE & DEMAND

NEW TIME WEBINAR 3PM TODAY 25/9/20 Malcolm Turnbull and Peter Coroneos talk geopolitics, the Internet and democracy: how does this all play out?
Do the ancient principles of conflict between nations tell us…
NEW TIME WEBINAR 3PM TODAY 25/9/20 Malcolm Turnbull and Peter Coroneos talk geopolitics, the Internet and democracy: how does this all play out?
Revisiting the pandemic as a test of national resilience. What…
WEBINAR INVITE 15 & 16 Sept
GUEST EVENTS: Rapid application development platform vendors OutSystems have announced…
ZEBRA WEBINAR PANEL DISCUSSION: Tuesday, 15 September, 2020 12:00PM. Empowering Distribution centres– Keeping the lights on through ongoing disruption
While there is no one-size-fits-all approach to sustaining demand during…
WEBINAR INVITE 15 & 16 Sept
GUEST EVENTS: Rapid application development platform vendors OutSystems have announced…

GUEST ARTICLES

SolarWinds Database Performance Monitor transforms your DB success from pain to gain
REVIEW PROMOTION The database is the heart of any major…
NEW TIME WEBINAR 3PM TODAY 25/9/20 Malcolm Turnbull and Peter Coroneos talk geopolitics, the Internet and democracy: how does this all play out?
Do the ancient principles of conflict between nations tell us…
New OT cyber security specialist to protect Australian business interests
SECURITY SOLUTION ANNOUNCEMENT: The founder of a new Australian-based OT…
NEW TIME WEBINAR 3PM TODAY 25/9/20 Malcolm Turnbull and Peter Coroneos talk geopolitics, the Internet and democracy: how does this all play out?
Revisiting the pandemic as a test of national resilience. What…
SolarWinds Service Desk can transform your IT Dept from chaos to calm
Out of all the factors that make an IT team…
Overcoming the challenge of the rising data tide
Effective data management systems are key GUEST OPINION by Kathryn…
CommsChoice SD-WAN helps Aspire Technologies deliver superior network experience and 100% uptime
GUEST RESEARCH Sydney, 14 September 2020: CommsChoice (ASX: CCG) said…
Review - Tenda MW5c AC1200 whole home mesh Wi-Fi system
REVIEW PROMOTION Wi-Fi is wonderful for connecting phones, tablets, laptops,…
Review - Tenda 4G09 AC1200 dual-band Wi-Fi 4G+ LTE router
REVIEW PROMOTION You can't always cable in the Internet wherever…
WEBINAR INVITE 15 & 16 Sept
GUEST EVENTS: Rapid application development platform vendors OutSystems have announced…

VENDOR NEWS

After Strong Growth In 2020, Vonex Looks Forward To FY21
PROMOTIONAL NEWS: 2020 has been a stand-out year for Vonex…
Just one click – that’s all it takes to let in cyber crime
VENDOR NEWS by Greg Wyman, Bufferzone Security: Organisations can train…
Debunking Five Common Myths about Cloud-Based Telecom
By Darach Beirne, Vice President of Customer Success at Flowroute,…
Elon Musk looking to use 1/3 manganese in EV batteries … which is great news for EMN
PROMOTIONAL NEWS Elon Musk is pushing the vehicle manufacture industry…
New OT cyber security specialist to protect Australian business interests
SECURITY SOLUTION ANNOUNCEMENT: The founder of a new Australian-based OT…
Enabling Remote Work - VPN Plus Licenses Free Until September 30, 2021
VENDOR NEWS: In response to the ongoing COVID-19 pandemic, many businesses…
Radware survey reveals remote work blind spots
SYDNEY, Sept 16 —The vast majority (83%) of C-level executives…
Netlinkz Remains on Track for $15 million Revenue by Year End
PROMOTIONAL NEWS VIN, for most people it is either the…
Supporting the real value of analytics
VENDOR NEWS: If we’re to rethink data’s potential, we must…
How To Get a Smart TV VPN?
PROMOTIONAL NEWS Threats to your data security are everywhere. With…

Guest Opinion

SolarWinds Database Performance Monitor transforms your DB success from pain to gain
REVIEW PROMOTION The database is the heart of any major…
SolarWinds Service Desk can transform your IT Dept from chaos to calm
Out of all the factors that make an IT team…
Overcoming the challenge of the rising data tide
Effective data management systems are key GUEST OPINION by Kathryn…
Why a government agency needs enterprise search in the modern world
GUEST OPINION by Jamie Atherton, Country Manager ANZ, Hyland: Data…
How secure connectivity can be a winner for Aussie landlords in the coronavirus era
The COVID-19 pandemic has created a buyers’ market for accommodation…

Guest Interviews

Lockdown caused cyber crime spike, says Radware
The lockdown in response to the COVID-19 pandemic has been…
Hyland Australia plans push into government
Content services vendor Hyland is planning a major push into…
Changing lives is a rewarding way to tackle skills shortages, says Iress CEO
GUEST OPINION There are currently more than 70 million displaced…

Guest Reviews

Review - Tenda MW5c AC1200 whole home mesh Wi-Fi system
REVIEW PROMOTION Wi-Fi is wonderful for connecting phones, tablets, laptops,…
Review - Tenda 4G09 AC1200 dual-band Wi-Fi 4G+ LTE router
REVIEW PROMOTION You can't always cable in the Internet wherever…
Review - CAT Video Repair Software
REVIEW PROMOTION No matter how careful we are, and no…
SolarWinds AppOptics Brings Application and Infrastructure Performance to Light
It's imperative in today's complex interconnected world of software and…

Guest Research

Australian frontline healthcare organisations helped by Workday to battle COVID-19 pandemic
COMMISSIONED RESEARCH The devastation caused by the COVID-19 pandemic has…
Vertel reveals the top 10 technologies that will impact workplaces between 2020 and 2025
GUEST RESEARCH: SD-WAN set to be a pillar technology in…
Remotely Exploitable ICS Vulnerabilities on Rise, as Reliance on Remote Access to Industrial Networks Increases During COVID-19
GUEST RESEARCH: New report from Claroty researchers finds latest ICS…
New Research from Rapid7 Finds Australia 14th Most Exposed to Cyber Risks
GUEST RESEARCH: While there has been an average 13% decrease…
DDLS survey reveals a lack of commitment from Australian organisations to cybersecurity training
Research reveals trends and opportunities in the ICT training and…

Guest Research & Case Studies

New OT cyber security specialist to protect Australian business interests
SECURITY SOLUTION ANNOUNCEMENT: The founder of a new Australian-based OT…
CommsChoice SD-WAN helps Aspire Technologies deliver superior network experience and 100% uptime
GUEST RESEARCH Sydney, 14 September 2020: CommsChoice (ASX: CCG) said…
Newly discovered vulnerabilities putting OT networks at risk
GUEST RESEARCH by Claroty: Six critical vulnerabilities have been uncovered…
Australian office workers lack confidence employers have a post-pandemic plan
Electronic signature platform, DocuSign, today launched its newest research, identifying…

Channel News

Gigamon, Nokia claim ‘breakthrough’ network visibility, customer experience solution delivery
Network monitoring provider Gigamon has partnered with Nokia to deliver…
BrainStorm IT, Syspro ink deal for Australian market
Melbourne headquartered enterprise software development company BrainStorm IT has signed…
Amazon to sell Spacetalk in the UK in deal with MGM Wireless
Ecommerce giant Amazon is signed up to sell MGM Wireless’…
RingCentral signs master agent Australian distribution deal with Westcon-Comstor
Enterprise cloud communications provider RingCentral Australia has announced a master…
Avaya, Tradewinds Brokerage ink master agent agreement
Unified communications vendor Avaya and Tradewinds Brokerage have signed a…
MaxContact partners with CommsChannel in Australian market
UK-based cloud contact centre provider MaxContact has expanded its Australian…
Melbourne’s Royal Children’s Hospital selects Spectralink for communications
The Royal Children’s Hospital Melbourne (RCH) has selected purpose-built, enterprise-grade…
Dialog receives monday.com Preferred Partner Accreditation in Australia, New Zealand
STRATEGIC ALLIANCE ANNOUNCEMENT 30 July 2020: Dialog Information Technology, Australia's…
Dicker Data appointed Australian market distributor for Cohesity
ASX-listed IT hardware, software and cloud distributor, Dicker Data has…
NEW APAC PARTNERSHIP FOR RUNECAST & ANATAS
STRATEGIC ALLIANCE ANNOUNCEMENT: ANATAS, an FTS Group company and award-winning…

Comments

Re: iTWire - Fibre flip 'will not fix all the problems caused by switch to FttN'

And here I was thinking that it was the greedy shareholders and management that didn't care one shit about its[…]
Re: iTWire - Telstra, Governments invest in $11 million comms upgrade to remote Tasmanian island

That's amazing Michael could set that up properly as he said he would take responsibility for me getting ADSL for[…]
Re: iTWire - Fibre flip 'will not fix all the problems caused by switch to FttN'

Lost in the raucous noise is the cost of refurbishing the pits and pipes to achieve an acceptable reliability and[…]
Re: iTWire - Coalition's MTM was a colossal mistake, says NBN Co's first CEO Quigley

LOL. Read some history pal.
Re: iTWire - Coalition's MTM was a colossal mistake, says NBN Co's first CEO Quigley

Quigley is 100% correct. The spin by Fletcher that it's only being done now in response to greater demand is[…]