The decision by National Broadband Network operator, NBN Co to extend its Education Assistance offer until 15 January 2021, has earned the praise of communications consumers peak body ACCAN, which says the targeted offer from the company waives the wholesale costs for many services on the 25/5 Mbps speed tier - and encourages telcos to offer free or heavily discounted NBN plans to low-income households with school-aged children.
ACCAN, the consumer group representing telecommunications consumers, says more needs to be done to recognise the impact of unreliable telco services on consumers.
Australia's peak body for consumer representation in communications, the Australian Communications Consumer Action Network (ACCAN), says telcos must play their part if consumers are to benefit from changes to NBN Co’s wholesale pricing and data capacity.
Missed NBN appointments are costing Australians over $15 million per year in lost time, according to a report from the Australian Communications Consumer Action Network (ACCAN), which says that “this is simply not good enough,” and “unfair for every day Australians”.
The Australian Communications Consumer Action Network says the proposed merger between Vodafone Hutchison Australia and TPG Telecom must be viewed through the lens of ensuring consumers a competitive and affordable telco sector.
The Regional, Rural and Remote Communications Coalition has again called for the Australian Government to introduce much needed reforms to underpin the delivery of telecommunications services across Australia.
Telecommunications industry lobby group Communications Alliance has cautioned against Australian Government recommendations that could threaten the TIO’s independence by placing the ombudsman under the control of ACMA but welcomed the Government’s decision to “retain” the Telecommunications Industry Ombudsman.
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