CRM vendor Pegasystems has released new digital messaging capabilities within its Pega Customer Service application, providing interoperability with virtually any chat or messaging channel.

Nearly 83% of the population of Australia above the age of 14 — 17.1 million people — uses the social media site Facebook during an average four weeks, the research agency Roy Morgan says, adding that this figure has grown by 4.2 million, or 32.4%, from 2015.

Telstra has launched its loyalty program — Telstra Plus — claiming a ‘first of its kind' loyalty program for an Australian telco.