Displaying items by tag: Twilio

Global CCaaS market revenue is estimated to hit US$15.6 billion ($22.2 billion) by 2027, rising from US$4.9 billion ($6.9 billion) in 2022, driven by the breadth of services offered within subscription-based models including advanced analytics capabilities, AI-enabled chatbots, and personalised video solutions, according to Juniper Research.

Customers expect personalisation during every brand interaction — but they don’t trust brands to keep their personal data secure and to use it responsibly, according to a new report from customer engagement platform Twilio.

Cloud communications platform Twilio and digital integrated business service Teleperformance collaborate to introduce the next generation of cloud contact centre solutions to companies globally.

Courier aggregator Zoom2u's use of the Twilio cloud communications platform paid off when the pandemic hit.

Pharmacy IT solutions provider Fred IT is using Twilio’s Programmable Messaging API and Twilio Studio to deliver electronic prescriptions that provide access and convenience to patients, doctors, and pharmacists in Australia.

Mums are beloved for everything, but they’re also well known for their amazing life hack advice, which was around long before the term “life hack” existed. So, what of that advice has helped some of Australia’s top IT leaders get to where they are today?

Cloud communications platform Twilio has released its second annual State of Customer Engagement Report, with some very interesting findings.

Cloud communications company Twilio has completed its acquisition of customer data platform provider Segment, in a transaction valued at US$3.2 billion.

Cloud communications company Twilio has agreed to to acquire customer data platform provider Segment.

Global cloud communications platform provider Twilio has appointed former Salesforce senior executive Jeremiah Brazeau as Chief Technology Officer (CTO).

Cloud communications platform Twilio has appointed Kristen Pimpini as Australia and New Zealand country director.

Cloud communications provider Twilio has announced an API for WhatsApp, extending the platform's messaging capabilities to include the popular service.

A group of 17 companies and organisations has signed an open letter asking the Australian Government not to promulgate a law forcing technology companies to decrypt secure communications for the purposes of law enforcement.

Cloud communications provider Twilio claims to have made it easier for IoT developers to arrange connectivity for their devices around the world.

Contact centre and communications platform provider Twilio has formally launched its Australian operation.

In a world where your call is important to us, one cloud-enabled platform claims full programmability for its contact centre smarts that can save the world with instant deployment.