Displaying items by tag: Twilio

Global CCaaS market revenue is estimated to hit US$15.6 billion ($22.2 billion) by 2027, rising from US$4.9 billion ($6.9 billion) in 2022, driven by the breadth of services offered within subscription-based models including advanced analytics capabilities, AI-enabled chatbots, and personalised video solutions, according to Juniper Research.

Customers expect personalisation during every brand interaction — but they don’t trust brands to keep their personal data secure and to use it responsibly, according to a new report from customer engagement platform Twilio.

Published in Data

Cloud communications platform Twilio and digital integrated business service Teleperformance collaborate to introduce the next generation of cloud contact centre solutions to companies globally.

Published in Cloud
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Tuesday, 05 October 2021 15:52

Twilio adoption pays off for Zoom2u

Courier aggregator Zoom2u's use of the Twilio cloud communications platform paid off when the pandemic hit.

Published in Business Software

Pharmacy IT solutions provider Fred IT is using Twilio’s Programmable Messaging API and Twilio Studio to deliver electronic prescriptions that provide access and convenience to patients, doctors, and pharmacists in Australia.

Published in Health

Mums are beloved for everything, but they’re also well known for their amazing life hack advice, which was around long before the term “life hack” existed. So, what of that advice has helped some of Australia’s top IT leaders get to where they are today?

Published in Business IT

Cloud communications platform Twilio has released its second annual State of Customer Engagement Report, with some very interesting findings.

Published in Business IT

Cloud communications company Twilio has completed its acquisition of customer data platform provider Segment, in a transaction valued at US$3.2 billion.

Published in Deals
Tuesday, 13 October 2020 11:53

Twilio to acquire Segment

Cloud communications company Twilio has agreed to to acquire customer data platform provider Segment.

Published in Deals

Global cloud communications platform provider Twilio has appointed former Salesforce senior executive Jeremiah Brazeau as Chief Technology Officer (CTO).

Published in People Moves
Friday, 02 October 2020 14:20

Pimpini takes on ANZ lead at Twilio

Cloud communications platform Twilio has appointed Kristen Pimpini as Australia and New Zealand country director.

Published in People Moves
Thursday, 02 August 2018 11:01

Twilio adds WhatsApp API

Cloud communications provider Twilio has announced an API for WhatsApp, extending the platform's messaging capabilities to include the popular service.

Published in Cloud

A group of 17 companies and organisations has signed an open letter asking the Australian Government not to promulgate a law forcing technology companies to decrypt secure communications for the purposes of law enforcement.

Published in Government Tech Policy
Tuesday, 17 April 2018 23:02

Twilio simplifies IoT connectivity

Cloud communications provider Twilio claims to have made it easier for IoT developers to arrange connectivity for their devices around the world.

Published in Internet of Things
Tuesday, 10 April 2018 00:02

Twilio sets up shop in Australia

Contact centre and communications platform provider Twilio has formally launched its Australian operation.

Published in Strategy

In a world where your call is important to us, one cloud-enabled platform claims full programmability for its contact centre smarts that can save the world with instant deployment.

Published in Enterprise Solutions




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