GUEST OPINION: What would you think if I told you that your organisation’s ability to deliver high-quality technology solutions depends less on technology than you thought?
GUEST OPINION: In recent years there have been a lot of fresh insights into how we think and make decisions. These insights have greatly helped businesses concerned with software development and customer experience. Maybe the time has come to also think afresh about the way business has changed, as we’ve moved from the industrial era to the digital age, because our management practices relating to quality may be out of date. Connecting these new insights together will allow us to optimise customer experience.
GUEST OPINION by Tony Bailey CEO AccessHQ: As technology matures, we can expect competition to become more intense as companies seek to find new points of differentiation. And, as smartphones and apps merge further into everyday life, consumers will become far more discerning of a company’s ability to live up to their promises – especially the promise of a better experience of their service.
GUEST OPINION by Tony Bailey, CEO AccessHQ: At the risk of having you think this is a lesson in marketing, I am, ultimately, going to focus on how hgh quality service can be achieved through the design and delivery of quality technology, especially when humans are vanishing from the service interface with customers.
And that rethinking starts within the C-suite
GUEST OPINION by Tony Bailey Chief executive officer AccessHQ, a Dialog company: Why, in the time of technology rock stars, like Elon Musk, Jeff Bezos and Mike Cannon-Brookes, is it still Groundhog Day for enterprise IT projects?
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