The board of the Australian Communications Consumer Action Network (ACCAN) announced that ACCAN’s CEO of 11 years, Teresa Corbin, will be leaving at the end of October 2021 to take up an exciting new career opportunity.
The Australian Communications Consumer Action Network (ACCAN) has promoted Andrew Williams to deputy chief executive officer and Meredith Lea to the new role of policy manager.
Resolving phone and Internet issues costs Australians over $150 million per year in lost time, according to new research from Australia's communications consumers peak body, the Australian Communications Consumer Action Network (ACCAN).
Australia’s telecommunications regulator, the Australian Communications and Media Authority (ACMA) says a study it commissioned shows telco in-store sales staff may not be adequately checking that customers have the capacity to pay for the services they are purchasing.
Small businesses experiencing financial loss, signing up to unsuitable plans, breakdowns in communication when fixing faults, and lack of a suitable backup plan when phone and Internet services are disrupted, are amongst a raft of issues reported to the Telecommunications Industry Ombudsman(TIO) since 2016 and this year.
Residential consumers and small businesses made 32,441 complaints about phone and Internet services to the Telecommunications Industry Ombudsman (TIO) over three months between January to March this year - with a massive 70% of the complaints coming from users not having a working phone or Internet service.
Telecommunications consumer group ACCAN says it continues to have concerns about the technical shortfalls of the COVIDSafe app, as well as issues relating to public education about the app.
Australia’s 'bush' communications group - the Rural Regional and Remote Communications Coalition (RRRCC) - has called for all sides of politics to support the passage through the Senate of The Telecommunications Reform Package legislation.
The NBN Co, the company rolling out Australia's broadband network, has created a $150 million fund to help low-income families with home schooling and small and medium-sized businesses and households who face financial issues during the coronavirus lockdown.
Telecommunications consumer group ACCAN has called on Australia’s telecommunications networks to ensure that no Australian is left offline during the COVID-19 pandemic, while welcoming the Federal Government's expansion of telehealth services during the pandemic.
Passage of the Telecommunications Reform Package is a key step towards guaranteeing country communities access to reliable communications, according to the Regional, Rural and Remote Communications Coalition (RRRCC), which has again issued a call to Government for the legislation to be passed by the Senate.
The government has made the use of two-factor authentication compulsory when porting mobile numbers from one provider to another, in what it says is a big step to keep Australians safe from telephone scammers.
Unreliable telecommunications services are resulting in hundreds of thousands of complaints, the Australian Communications Consumer Action Network says, calling for greater reliability safeguards to reduce this number.
A number of consumer groups have criticised the revised Telecommunications Consumer Protection Code, which was announced by the Australian Communications and Media Authority on Monday, saying it does not provide adequate protection for consumers.
Well-known Australian telecommunications consultant Paul Budde says while the NBN Co's latest bid to hold a consultation on pricing is better than nothing, it is unlikely to resolve the fundamental issues that are posed by the wholesale pricing.
The Australian Communications Consumer Action Network has welcomed the Federal Government’s appointment of a service provider for the National Relay Service which delivers accessible telecommunications for the deaf or speech impaired.
Australians need to have access to affordable broadband and voice services, the Australian Communications Consumer Action Network, Australia's peak body for consumer representation in communications, says, adding that it looks forward to engaging with new Communications Minister Paul Fletcher to support this outcome.
Both TPG Telecom and Vodafone Hutchison Australia will make sufficient concessions to the ACCC that would see TPG remaining in the market as a price-fighter brand, well-known telecommunications analyst Paul Budde says, three days ahead of the date on which a final decision on the proposed merger between the two companies is due to be handed down.
Telecommunications consumer interest lobby group ACCAN says the overall fall in complaints to the Telecommunications Industry Ombudsman over the last six months indicates that consumers are broadly benefitting from action taken by the telco industry regulator – but lamented the fact that “tens of thousands of consumers have experienced unreliable telco services”.
Telecommunications customer service representatives are being encouraged to concentrate on selling over service, with the result that consumers are confronted by questionable sales tactics.
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