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Displaying items by tag: Telecoms regulation

A year after introducing strict new complaints-handling requirements, the telecoms regulator ACMA has released data showing telcos received a total of 1.4 million complaints over the full 2018–19 financial year - but concerns over telcos providing "late or inaccurate data" have resulted in the authority excluding the data provided by Optus from its report.

Published in Telecoms & NBN
Tuesday, 17 July 2012 12:06

TCP, ACMA, and mobile pricing

The telecomms industry has dodged a bullet with the acceptance by ACMA of the updated Telecommunications Consumer Protection Code (TCP) by ACMA. The self-regulation body Communications Alliance has responded to calls for improved consumer protection with some significant improvements. New standards will apply to information provided to consumers, how products are advertised, what is presented on the bill, and complaint-handling procedures.

Published in Technology Regulation
Telecom New Zealand has secured an extension the deadlines for separating its IT systems, required as part of the operational separation undertakings given to the New Zealand Government.

Published in Government Tech Policy




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