Complaints about telco services by telecommunications consumers dropped nearly 14% in the three months of the January to March quarter this year, compared to the same quarter last year, according to the latest report from telecommunications lobby group Communications Alliance.
The Australian Communications Consumer Action Network (ACCAN) is concerned about what it says is a lack of information available to consumers about broadband services and issues of performance and slow Internet speeds. The network now wants the Federal Government to fund an independent broadband monitoring program.
The Australian Competition and Consumer Commission (ACCC) has started an action in the Federal Court against a group of companies over alleged unconscionable conduct in the supply of telecommunications services and undue harassment, in breach of the Australian Consumer Law (ACL).
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