Despite significant impacts on telecommunications services and infrastructure - including the impact of the COVID-19 crisis - telco customer satisfaction has remained steady over the past three quarters, according to a new survey published by Australian telecommunications industry peak body, Communications Alliance.
Prices for telecommunication services continue to decline but do not translate into rapidly increasing Internet penetration rates, suggesting that there are other barriers to Internet use, according to a new global report by the International Telecommunications Union (ITU).
National Broadband Network operator NBN Co and five retail service providers have been authorised by the competition regulator the ACCC to work together on measures to keep telecommunications networks operating effectively during the COVID-19 crisis.
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