The telecommunications industry must improve its response to customers who are experiencing financial hardship, according to Financial Counselling Australia.
New Zealand’s competition regulator, The Commerce Commission is moving to address concerns over increasing consumer complaints about the country’s telecommunications companies.
Competitiveness, national security, access to services and the efficient deployment of new networks and technologies are among the priorities outlined by the Federal Gvernment in its statement of expecations given to the competition regulator, the ACCC, as part of the Commission’s oversight of Australia’s telecommunications industry.
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