The telecommunications industry must improve its response to customers who are experiencing financial hardship, according to Financial Counselling Australia.
New Zealand’s competition regulator, The Commerce Commission is moving to address concerns over increasing consumer complaints about the country’s telecommunications companies.
Competitiveness, national security, access to services and the efficient deployment of new networks and technologies are among the priorities outlined by the Federal Gvernment in its statement of expecations given to the competition regulator, the ACCC, as part of the Commission’s oversight of Australia’s telecommunications industry.
The Federal Government has announced enhancements to the way telecommunications services are delivered in new developments, which it says are designed to provide people moving into new apartment and housing developments with better and cheaper access to high speed broadband services.
The peak body for communications consumers, the Australian Communications Consumer Action Network (ACCAN) has called on phone and Internet providers to continue supporting customers in need during the COVID-19 crisis.
New legislation has just come into force in Australia, enshrining in law access to broadband services for all Australians regardless of where they live, and which the Federal Government says "guarantees" broadband access for everyone.
Despite significant impacts on telecommunications services and infrastructure - including the impact of the COVID-19 crisis - telco customer satisfaction has remained steady over the past three quarters, according to a new survey published by Australian telecommunications industry peak body, Communications Alliance.
Prices for telecommunication services continue to decline but do not translate into rapidly increasing Internet penetration rates, suggesting that there are other barriers to Internet use, according to a new global report by the International Telecommunications Union (ITU).
National Broadband Network operator NBN Co and five retail service providers have been authorised by the competition regulator the ACCC to work together on measures to keep telecommunications networks operating effectively during the COVID-19 crisis.
The Australian Mobile Telecommunications Association (AMTA) and telecommunications lobby group Communications Alliance have issued the first edition of Keeping Australians Connected, providing guidance and industry advice around the delivery of telecommunications services in the wake of the COVID-19 pandemic,
Telecommunications consumer group ACCAN has called on Australia’s telecommunications networks to ensure that no Australian is left offline during the COVID-19 pandemic, while welcoming the Federal Government's expansion of telehealth services during the pandemic.
Phone and Internet complaints by Australian consumers and small businesses declined in the final quarter of 2019, but there’s been a steady 1% increase in complaints when comparing July to December 2019 against the same period in the previous year.
People with disability will now be able to access in-store information about telco products suited to their needs through a new partnership between disability telecommunications service Accessible Telecoms and Vodafone Australia.
Australia’s competition regulator the ACCC says it has given price certainty for legacy wholesale telecommunications services with its decision to maintain existing price and non-price terms until 30 June 2024 for seven declared, or regulated, fixed line services.
Nokia and United Arab Emirates telecommunications services group Etisalat have claimed a capacity record with the trial of a world first field trial of single-carrier terabit-per-second data transmission on a deployed fibre network.
The Federal Government is looking for input from regional and rural Australians on a new program designed to improve digital connectivity for people living in regional areas.
Telcommunications service providers have just until the start of September to provide information on their compliance with the revised Telecommunications Consumer Protections Code (TCP Code) to the telecommunications regulator regulator, ACMA.
Korean crypto payments startup Human Plus has signed an exclusive business agreement with telecommunications services provider and merchant terminal company KIS Information Communications which it says will allow its payment solution to be implemented at 420,000 locations in the Seoul area alone - and to expand and diversify its services nationally across Korea.
Unreliable telecommunications services are resulting in hundreds of thousands of complaints, the Australian Communications Consumer Action Network says, calling for greater reliability safeguards to reduce this number.
Optus Business has sealed a multi-year partnership for digital network and telecommunications services with private hospital group, Ramsay Health Care.
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