The three months between October and December 2020 showed a drop in complaints rates for Australia’s telecommunications service providers to the Telecommunications Industry Ombudsman (TIO), according to the telecoms industry peak body Communications Alliance.
Millions of scam telephone calls have been blocked in recent trial initiatives, according to telecoms industry peak body Communications Alliance, in the lead up to the newly announced introduction of a new industry code aimed at stopping scam calls.
Australia’s telecommunications regulator the Australian Communications and Media Authority (ACMA) has released its research program for the 2020 to 2021 financial year, with its primary focus on consideration of how current and future developments in the communications and media landscape will impact public interest outcomes and its regulatory role.
Telecommunications lobby group Communications Alliance is seeking public comment on a proposed new industry code designed to combat scam calls to consumers at risk of being defrauded.
Seven of Australia’s telcommunications service providers have paid a total of $82,200 in penalties for failing to comply with the Telecommunications (NBN Consumer Information) Industry Standard, with the telecommunications regulator issuing its first infringement notices since the rules came into force in September last year.
Telecommunications service providers are pursuing multiple paths to gain revenue in the Internet of Things market, but a newly published report warns that 70% of the providers have no well-defined strategy for their entry into the market.
The telecommunications industry code that addresses a number of the sources of customer dissatisfaction with phone connection delays has been revised to now cover broadband services, including the NBN.
Telecommunications service providers have until late February to apply for grants to assist them in meeting their data retention obligations under new laws which came into effect in October last year.
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