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Displaying items by tag: Telecommunications Industry Ombudsman

Monday, 24 August 2009 12:25

Conroy: Service levels still not good enough

Spiralling complaints about the service levels of Australia’s largest phone and internet companies has levelled off in the past six months – but not enough to convince Government to withdraw a threat of regulatory intervention.

Published in Market
The ACMA has released results of its survey of consumers' and SMEs' satisfaction with fixed, mobile and broadband services reporting high satisfaction levels with most services, but noting also a very large increase in the level of complaints to the Telecommunications Industry Ombudsman.

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